SHANNON MITCHELL
Pompano Beach
Summary
Dynamic leader with extensive experience in multi-unit management, with a passion for talent recruitment and coaching. Proven track record in enhancing guest experience satisfaction and driving operational excellence. Skilled in visual merchandising and fostering high-performing teams, consistently achieving sales targets through impactful leadership and strategic planning.
Overview
21
21
years of professional experience
Work History
Multi Unit Clinic Manager
Ideal Image
Boca Raton & Plantation
02.2024 - Current
- Effectively led daily clinic operations and staff in multiple locations in addition to being a part of the virtual team, while building lasting relationships with all reps, overseeing MD's, and other brand partners.
- Coordinated and performed consultations with new and existing guests and oversaw all guest experiences.
- Responsible for recruitment, training and coaching of all clinic personnel through impactful leadership.
- Performed regular audits of patient charts, clinic standards, and maintained inventory of medical, office, and equipment supplies.
STORE MANAGER
LANE BRYANT
Davie
11.2022 - 02.2024
- Led daily store operations, ensuring compliance with company policies and procedures, while implementing promotional strategies to drive sales and customer engagement.
- Managed inventory levels, coordinated restocking and executed merchandise displays.
- Trained and developed team members on customer service and sales techniques.
OPERATIONS/SALES MANAGER
MACY'S
Ft Lauderdale
05.2018 - 11.2022
- Managed daily operations of a 10M department store, including supervision of 150+ staff members directly under Store Manager.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Fostered a positive team environment through regular meetings and motivational activities.
- Coordinated with visual merchandising teams to create impactful product displays to drive sales.
STORE MANAGER
YANKEE CANDLE
Coconut Creek
03.2013 - 05.2018
- Opened brand new location and managed all daily store operations.
- Provided leadership, training and motivation to all team members to drive results through daily positive coaching and feedback.
- Managed inventory levels, coordinating restocking and organizing merchandise displays.
MULTI UNIT MANAGER
PARTY CITY
Sunrise
02.2005 - 03.2013
- Responsible for daily store operations of multiple locations including maintaining all store standards, floor sets, maintain inventory, scheduling, P&L, and delivered exceptional customer service.
- Motivated staff to achieve sales targets through effective leadership.
- Seasonally (July-November) promoted to District Manager for Halloween City. This role included overseeing 8 fast paced pop up stores each year from the ground up, including hiring, training, store merchandising and total leadership of the business through the season.
Education
High School Diploma - International Studies
Pompano Beach High School
Pompano Beach01.2004
Skills
- Leadership and Team Building
- Guest Experience Satisfaction
- Talent Recruitment and Coaching
- Clinic Operations
- Visual Merchandising
Timeline
Multi Unit Clinic Manager
Ideal Image
02.2024 - Current
STORE MANAGER
LANE BRYANT
11.2022 - 02.2024
OPERATIONS/SALES MANAGER
MACY'S
05.2018 - 11.2022
STORE MANAGER
YANKEE CANDLE
03.2013 - 05.2018
MULTI UNIT MANAGER
PARTY CITY
02.2005 - 03.2013
High School Diploma - International Studies
Pompano Beach High School