Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Mitchener

Magnolia,TX

Summary

Dynamic Talent Acquisition Manager with a proven track record at Deployed Resources, enhancing hiring quality through data-driven strategies and effective candidate sourcing. Skilled in building partnerships and fostering team collaboration, I successfully implemented employee referral programs, significantly improving talent pipelines and driving workforce improvements. I have a proven record of driving impactful recruitment strategies, adept in optimizing hiring processes, and building high-performing teams and am known for fostering collaborative environments and delivering results through innovative talent solutions.

Overview

13
13
years of professional experience

Work History

Talent Acquisition Manager

Deployed Resources
03.2023 - 03.2025
  • Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
  • Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
  • Created comprehensive reports on recruitment trends and metrics which informed executive decision-making related to workforce planning strategies.
  • Evaluated and updated company recruitment policies to ensure alignment with industry best practices and compliance with applicable laws and regulations.
  • Coordinated job fairs and hiring events to attract top talent from diverse backgrounds.
  • Maintained up-to-date knowledge of employment laws and regulations, ensuring compliance throughout the recruitment process.
  • Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
  • Led training sessions for hiring managers on topics such as interviewing techniques, unconscious bias awareness, and legal considerations in the hiring process.
  • Developed strong relationships with hiring managers to better understand their needs, resulting in improved candidate selection.
  • Collaborated with department heads to forecast future hiring needs based on business growth projections, ensuring readiness to scale.
  • Implemented ongoing training programs for recruitment team, enhancing their skills in candidate screening and interview techniques.
  • Initiated employee referral programs, increasing quality hires through leveraging existing employees' networks.
  • Conducted thorough market research to establish competitive salary packages, attracting high-caliber candidates.

Talent Acquisition Lead

Deployed Resources
09.2022 - 03.2023


  • Coordinated interview schedules for both candidates and hiring managers to streamline the selection process.
  • Conducted thorough pre-employment screenings for potential hires, including background checks and reference verifications.
  • Mentored junior team members on effective talent acquisition methodologies, fostering professional growth within the department.
  • Conducted performance reviews and provided feedback to managers on employee performance.

Talent Acquisition Specialist

Deployed Resources
10.2021 - 09.2022
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Conducted telephone and video interviews to assess candidate experience and qualifications.
  • Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
  • Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
  • Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.

Human Resources Generalist

Deployed Resources
03.2021 - 10.2021
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Facilitated criminal background check process for new hires.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Administered employee benefits programs and assisted with open enrollment.

Office Manager

Patten Pool Repair
09.2017 - 03.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence, or in-office.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Receptionist

Animal Clinics of The Woodlands
03.2016 - 09.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Assistant Store Manager

Kriser's Natural Pet
03.2015 - 03.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Human Resources Manager

Toys"R"Us
07.2012 - 03.2015
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Processed employee claims involving performance issues and harassment.
  • Motivated employees through special events and incentive programs.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.

Education

Bachelor Of Science - Meteorology

University of Oklahoma
Norman, OK

Skills

  • Applicant tracking systems
  • Data-driven decision making
  • Global recruitment
  • Talent management
  • Job posting optimization
  • Candidate tracking
  • Building partnerships
  • Coaching and mentoring
  • Onboarding, training, and development
  • Leadership development
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility

Timeline

Talent Acquisition Manager

Deployed Resources
03.2023 - 03.2025

Talent Acquisition Lead

Deployed Resources
09.2022 - 03.2023

Talent Acquisition Specialist

Deployed Resources
10.2021 - 09.2022

Human Resources Generalist

Deployed Resources
03.2021 - 10.2021

Office Manager

Patten Pool Repair
09.2017 - 03.2021

Receptionist

Animal Clinics of The Woodlands
03.2016 - 09.2017

Assistant Store Manager

Kriser's Natural Pet
03.2015 - 03.2016

Human Resources Manager

Toys"R"Us
07.2012 - 03.2015

Bachelor Of Science - Meteorology

University of Oklahoma

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Shannon Mitchener