Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHANNON M. KNIGHT

South Elgin,USA

Summary

Highly organized and strategic Office Manager with proven judgment, leadership, and a track record of optimizing operations. Expertise in executive support, financial oversight, and fostering high-performing cultures. Seeks to leverage extensive administrative and coordination experience to drive efficiency and process improvement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

Pro-Resto
Elgin, IL
04.2023 - Current
  • Provides comprehensive office management and executive support, coordinating all departmental activities and managing vendor relationships.
  • Oversees employee onboarding, office operations (phones, events, travel), and contributes to a high-performing culture.
  • Conducts financial analysis (job cost, auditing, productivity tracking) and manages all payment processing and reporting.

Accounts Receivable Billing Specialist

Romexterra Construction
, IL
08.2020 - 04.2023
  • Negotiated and finalized mitigation invoice agreements with insurance, managed QuickBooks invoicing, collections, and diverse payments.
  • Coordinated emergency customer scheduling and maintained 24/7 availability for storm response.

Accounts Receivable Billing Specialist

Chicago Water and Fire Restoration
Elmhurst, IL
02.2019 - 08.2020
  • Collaborated with insurance on mitigation invoices; created invoices, followed up on balances, and processed payments.

Parts Acquisition & Logistics Specialist

LakeView Appliance and Service
Bensenville, IL
11.2018 - 02.2019
  • Orchestrated parts ordering, delivery, and returns for 12 states; managed 20+ vendor relationships and dispatched 25 technicians.

Accounts & Customer Service Specialist

Life Tech / Home Medical Express
, IL
05.2015 - 11.2018
  • Processed orders, verified insurance/medical necessity for DME, and managed patient billing/communication.

Education

High School Diploma -

Bloom Trail High School
Chicago Heights, IL
01.2003

Skills

  • Administrative & Coordination
  • Financial & Business Oversight
  • Technical & Operations
  • Office Management & Administration
  • Accounts Receivable & Billing
  • QuickBooks & Invoicing
  • Executive Support & Lead Coordination
  • Job Cost Analysis & Auditing
  • Xactimate & Property Liens
  • Vendor Relationship Management
  • Productivity Tracking & Reporting
  • CRM Systems (Brightree, PSA, DASH, Acculynx)
  • Onboarding & Employee Coordination
  • Collections & Payment Processing
  • Microsoft Office Suite (Word, Excel, Outlook)
  • File Management & Organization
  • Commission Tracking & Reporting
  • Dispatching & Scheduling
  • Multi-line Phone Systems
  • Mortgage Lender Follow-up
  • Insurance Claims & Negotiations
  • Event Planning & Travel Coordination

Certification

IICRC WRT/ASD Water Technician and Applied Structural Drying

Timeline

Office Manager

Pro-Resto
04.2023 - Current

Accounts Receivable Billing Specialist

Romexterra Construction
08.2020 - 04.2023

Accounts Receivable Billing Specialist

Chicago Water and Fire Restoration
02.2019 - 08.2020

Parts Acquisition & Logistics Specialist

LakeView Appliance and Service
11.2018 - 02.2019

Accounts & Customer Service Specialist

Life Tech / Home Medical Express
05.2015 - 11.2018

High School Diploma -

Bloom Trail High School

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