Shannon Moffett
Watertown ,NY
Summary
Dynamic professional with a proven track record at Jefferson County Fire & Emergency Management, excelling in high-pressure environments with exceptional situational awareness and multitasking abilities. Demonstrated expertise in communication and teamwork, significantly enhancing emergency response coordination. Skilled in leveraging attention to detail and dependability to foster trust and efficiency.
Overview
24
24
years of professional experience
Work History
911 Emergency Dispatcher
Jefferson County Fire & Emergency Management
02.2003 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
- Provided on-the-job training and coaching to develop new dispatchers.
Head Bank Teller
Redwood National Bank
03.2001 - 02.2003
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
- Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
Education
Associate of Applied Science - Tourism And Travel Management
SUNY Delhi
Delhi, NY05-1996
High School Diploma -
Belleville Henderson Central School
Belleville, NY06-1994
Skills
- Patience and Tolerance
- Memory retention
- Prioritization
- Situational Awareness
- Works Well Under Pressure
- Teamwork and Collaboration
- Telephone Etiquette
- Dependable and Responsible
- Attention to Detail
- Multitasking
Timeline
911 Emergency Dispatcher
Jefferson County Fire & Emergency Management
02.2003 - Current
Head Bank Teller
Redwood National Bank
03.2001 - 02.2003
Associate of Applied Science - Tourism And Travel Management
SUNY Delhi
High School Diploma -
Belleville Henderson Central School
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