Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Communication Skills
References
Timeline
Generic

Shannon Mohney

New Albany,IN

Summary

Dynamic Reporting Analyst with a proven track record at ASM, excelling in data analysis and report generation. Adept at enhancing process efficiency and ensuring data quality, I leverage strong communication skills to drive team success and deliver actionable insights that improve operational performance. Committed to continuous improvement and team leadership.

Overview

23
23
years of professional experience

Work History

Reporting Analyst

ASM
01.2025 - Current
  • Created and maintained required databases, spreadsheets and tracking mechanisms.
  • Conducted regular audits on existing processes and systems to ensure accuracy of data.
  • Corrected inaccuracies through root cause analysis and performance report review.
  • Boosted process efficiency through spreadsheet development to enhance tracking and reporting procedures.
  • Prepared graphs, spreadsheets and reports for presentations.
  • Prepared ad hoc reports as requested by senior management team.
  • Performed required duties to meet business needs.

Workforce Analyst

Cognosante
03.2016 - 01.2025
  • Analyze and communicate historical trends through daily, weekly, and monthly reporting, utilizing a range of tools and systems.
  • Real-time monitoring each day to ensure that staff are correctly following the schedule plans, addressing any anomalies with proactive solutions.
  • Communicates with management to ensure that all schedule changes are entered in a timely manner to support both the associate and client
  • Generates reporting to increase visibility of efficiency and utilization metrics, drive proactive results, and improve overall business practices.
  • Maintains and modifies schedules to ensure that staffing is appropriately spread across work arrival patterns throughout the business day
  • Manage proactive approval and denial of discretionary activities, i.e., vacation, non-paid time off, meetings, training, and OT.
  • Updates Intraday Absence Tracker with any voicemails received throughout the day and maintain an accurate tracker for staff

Operations Manager

Men’s Wearhouse
03.2006 - 03.2016
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Presented performance and productivity reports to supervisors.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responded to information requests from superiors, providing specific documentation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Team Lead

National City Mortgage
04.2002 - 03.2006
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Implemented strategies to take advantage of new opportunities.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Motivated staff through positive reinforcement techniques.
  • Identified opportunities for process improvements, implementing changes when required.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Education

BS - Industrial and Organizational Psychology

Walden University
Minneapolis, MN
11.2010

Skills

  • Data analysis
  • Report generation
  • Excel proficiency
  • Statistical reporting
  • Process improvement
  • Communication skills
  • Time management
  • Attention to detail
  • Data quality assurance
  • Team leadership
  • Documentation management
  • Self motivation

References

Available upon request.

Leadership Experience

Supervised a team of 25 Employees. Responsible for support and training in new processes and production levels.

Communication Skills

  • Review Job requisition form submitted by hiring manager for compliance.
  • Submit job requisition form to HR for approval.
  • Communicate HR feedback to hiring manager for any changes needed (if applicable).
  • Forward job requisition to recruiting (after compliance review and HR approval).
  • Review interview feedback form of selected candidate.
  • Inform hiring manager of any compliance issues based on the interview feedback form (if applicable).
  • Forward interview feedback form after successful compliance review to recruiting.
  • Responsible for training hiring managers in the proper steps for following the hiring process.
  • Back up function as outage point of contact. (Coordinate the resolution of outages of multiple systems across several groups.)
  • Back Up Communications in providing internal and external communication of any outages after hours from PMO Communications.

References

References available upon request.

Timeline

Reporting Analyst

ASM
01.2025 - Current

Workforce Analyst

Cognosante
03.2016 - 01.2025

Operations Manager

Men’s Wearhouse
03.2006 - 03.2016

Team Lead

National City Mortgage
04.2002 - 03.2006

BS - Industrial and Organizational Psychology

Walden University

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