Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Shannon Mondy

Kenosha,WI

Summary

Experienced Production Supervisor adept at keeping operations moving smoothly and efficiently. Comfortable meeting demanding manufacturing targets. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style. Focused Post sales supervisor. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

Overview

10
10
years of professional experience

Work History

Production Supervisor

Lagrand
Kenosha, WI
12.2023 - 05.2024
  • Created detailed reports outlining progress on various projects.
  • Provided feedback and guidance to personnel regarding their job performance and development plans.
  • Performed regular quality checks throughout the production process to ensure customer specifications were met.
  • Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
  • Ensured safety regulations were followed by all personnel in the production area.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Identified needs of customers promptly and efficiently.

Post Sales Supervisor

Pinnacle Lighting
Denver, CO
08.2014 - 05.2024
  • Implemented changes to products or services based on analysis of customer feedback, resulting in improved satisfaction.
  • Resolved challenging customer situations promptly and effectively.
  • Managed customer relationships through regular follow-up calls and emails.
  • Implemented procedures for enhanced accuracy of customer orders.
  • Implemented quality control processes and communicated expectations to staff members.
  • Built a loyal customer base by promoting a culture of customer focus, product knowledge and production solutions.
  • Demonstrated excellent customer service skills by actively engaging with clients and offering support.
  • Partnered with leadership to identify operation insights and proposed actionable strategy recommendations.
  • Interacted with customers to enhance operations by providing support and gathering feedback.
  • Evaluated customer feedback and implemented relevant strategies for resolving issues.
  • Utilized strong problem-solving skills to recommend solutions that minimized obstacles.
  • Cultivated and maintained strong professional relationships with suppliers and key clients, resulting in long-term business development.
  • Responded to customer inquiries by researching issues and delivering accurate information
  • Ensured the efficiency of daily operations by overseeing customer service delivery, maintaining extensive product knowledge, and providing on-site support

Education

High School Diploma -

Adams City High School
Commerce City, CO
06-1983

Some College (No Degree) - Economics & Business

New Mexico College of Mechanical Arts
Las Cruces, NM

Skills

  • Materials Handling
  • Quality Control
  • Production target management
  • Continuous Improvement
  • Production Planning
  • Project Management
  • Standard Operating Procedures
  • Process Improvement
  • Workflow Optimization
  • Inventory Coordination
  • Inventory Management
  • Manufacturing
  • Quality assurance expertise
  • Quality Assurance
  • Production and processing
  • Production Management
  • Customer Support
  • Customer Needs Assessment
  • Operations
  • Presentations and public speaking
  • Product and service knowledge
  • Effective Multitasking
  • Product Knowledge
  • Product Improvement
  • Operations Management
  • Order Management
  • Worker Training
  • Process Documentation
  • Resource Allocation
  • Customer Service
  • Product expertise
  • Follow up ability
  • Professional Demeanor
  • One Call Resolution
  • Work Prioritization
  • Issue Resolution
  • Complaint resolution
  • Problem-Solving
  • Customer Relations

Affiliations

  • long hikes
  • sewing
  • Family

Accomplishments

  • I have received a number of awards for my ability to come up cost saving ways to fix customer issues.
  • Please see attached.

References

References available upon request.

Timeline

Production Supervisor

Lagrand
12.2023 - 05.2024

Post Sales Supervisor

Pinnacle Lighting
08.2014 - 05.2024

High School Diploma -

Adams City High School

Some College (No Degree) - Economics & Business

New Mexico College of Mechanical Arts

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Shannon Mondy