Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Montiel

Plainfield,IL

Summary

Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Meijer
01.2016 - Current
  • Developed, planned, and executed processes to achieve goals in shrinks, sales, margin, and labor.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Delivering daily communication, coaching, and conflict resolution skills
  • Promotes succession planning by providing career paths and identifying development needs in store
  • Reviews customer surveys and feedback metrics weekly
  • Follow safety and sanitation guidelines to ensure quality service and products for our customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Department Manager

Meijer
02.2010 - 01.2016
  • Opened 3 New Stores for the Organization and facilitated multiple company process roll outs.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

General Studies

Eastern Illinois University
Charleston, IL

Business

Joliet Junior College
Joliet, IL

Skills

  • Schedule Management
  • Problem solving
  • Adaptability
  • Team Building and Leadership
  • Human Resource Policies
  • Customer Service and Engagement

Timeline

Assistant Store Manager

Meijer
01.2016 - Current

Department Manager

Meijer
02.2010 - 01.2016

General Studies

Eastern Illinois University

Business

Joliet Junior College

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Shannon Montiel