Summary
Overview
Work History
Education
Skills
Meals-on-Wheels volunteer, local homeless shelter volunteer in areas where I work
Timeline
Generic

Shannon Moore

Minneapolis,MN

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs and increase revenue

Overview

4
4
years of professional experience

Work History

Server

The Hewing Hotel
Minneapolis, MN
03.2021 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Catering Server

D'Amico And Sons Catering
Minneapolis
01.2021 - 08.2021
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Arranged linens and table settings according to seating plan and event theme.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Provided proficient formal dining etiquette for plated table services.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Manager

Normandy Kitchen
Minneapolis, MN
01.2020 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Catering Server

D'Amico And Sons Caterings
Minneapolis, MN
09.2018 - 04.2019

Education

Bachelor of Arts - Sculpture & Print Making

Milwaukee Institue of Art & Design
Milwaukee, WI
05.1999

Skills

  • Guest Seating
  • Ordering Procedures
  • Anticipating Guest Needs
  • Food Sales and Promotion
  • Menu Item Recommendation
  • Banquet Coordination
  • Cocktail Knowledge
  • Table Setting Arrangements
  • Table Monitoring and Turnover
  • Item Promotion
  • Dining Customer Service
  • Server Improvements
  • Order Accuracy and Delivery
  • Natural Leadership
  • Suggestive Selling
  • High-Volume Dining
  • Wine Service

Meals-on-Wheels volunteer, local homeless shelter volunteer in areas where I work

I enjoy giving back to the community where I live and work and making relationships with the various people. 

Timeline

Server

The Hewing Hotel
03.2021 - 03.2023

Catering Server

D'Amico And Sons Catering
01.2021 - 08.2021

Manager

Normandy Kitchen
01.2020 - 03.2020

Catering Server

D'Amico And Sons Caterings
09.2018 - 04.2019

Bachelor of Arts - Sculpture & Print Making

Milwaukee Institue of Art & Design
Shannon Moore