Shannon Moore
Oxford,AL
Summary
Driven Accounts Receivable Clerk with experience reducing open balances by following up with customers and maintaining productive communication. Good relationship-building, communication and planning skills. Superior work ethic with analytical approach.
Overview
8
8
years of professional experience
Work History
2020 US Census Field Supervisor
US Census Bureau
Atlanta, MI
07.2020 - 10.2020
- Coordinated and managed field staff to ensure accurate completion of census operations.
- Collaborated with other departments within the organization on initiatives involving data collection methods or practices.
- Maintained records related to personnel management such as time sheets, payroll documents, leave requests.
- Monitored daily performance reports to identify potential discrepancies in data collection efforts.
- Tracked expenditures associated with fieldwork activities and prepared budget summaries for review.
- Prepared reports summarizing results of surveys conducted by field staff.
- Conducted weekly site visits to check progress of census operations in assigned areas.
- Ensured quality assurance standards were met by monitoring the accuracy of data collected in the field.
- Supervised training of enumerators on data collection procedures, regulations, and guidelines.
- Managed workflow processes between teams in order to ensure timely completion of tasks.
- Provided technical assistance to enumerators regarding complex cases or difficult households.
- Resolved problems related to survey administration and addressed public inquiries about census operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Accounts Receivable Clerk
Wise Environmental Services
Oxford, AL
03.2016 - 01.2018
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Verified accuracy of invoices and account balances.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Responsible for entering customer payments into the accounting software system.
- Communicated regularly with vendors regarding invoice processing status updates.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Processed monthly payments and researched payment discrepancies.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Generated monthly statements for accounts receivable operations.
- Prepared monthly statements for accounts receivable operations.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Reached out to vendors and customers to resolve account problems.
- Generated, mailed and monitored invoices.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.
- Processed new customer forms to set up accounts in system.
Office Manager
Dynamic Security Inc
Oxford, AL
01.2013 - 07.2015
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Ensured compliance with applicable laws regarding employment practices.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Administered payroll and maintained proper documentation of employee personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
Education
Some College (No Degree) - Accounting and Business Management
Jacksonville State University
Jacksonville, ALSkills
- Customer Relations
- Account Monitoring
- Invoice and payment processing
- QuickBooks experience
- Payment questions
- Database updates
- Payment posting
- Collections understanding
Timeline
2020 US Census Field Supervisor
US Census Bureau
07.2020 - 10.2020
Accounts Receivable Clerk
Wise Environmental Services
03.2016 - 01.2018
Office Manager
Dynamic Security Inc
01.2013 - 07.2015
Some College (No Degree) - Accounting and Business Management
Jacksonville State University
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