Shannon Moore
Cottondale,Fl.
Summary
I’m an honest, hardworking individual who is eager to gain new knowledge; and am most interested in a position with room to grow. I am a fast learner with exceptional customer service skills. I also pride myself on being a team player, who is well organized, positive, and professional
Overview
21
21
years of professional experience
1
1
Certification
Work History
Shift leader/Bartender/Server
The Brass Tap
03.2020 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
General Manager
Circle City Brewing
12.2022 - 09.2023
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational goals
- Implemented operational strategies and effectively built customer and employee loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Preformed inventory, and completed orders for every element of the business. Including but not limited to: liquor, beer, wine, garnish, syrups, merchandise, supplies, decorations etc.
- Created and posted content for all the businesses social media accounts. While maintaining a calendar of events, scheduling weekly performers, planning and organizing events, and private room rentals for customers
Bar Manager/bartender
Southern Fields Brewing
02.2021 - 09.2023
- Customer service, bartender, and manager on duty responsibilities
- Cashier, safe counts, opening/ closing duties, cleaning
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared garnishes by evenly slicing and pitting fruits.
- Built relationships with vendors to manage orders and negotiate costs.
Bartender/Server
Sheraton spa and golf resort
10.2019 - 02.2020
- Happily serving customers in a fine dining environment
Bakery Supervisor/culinary team member
Lucky’s Market
09.2019 - 01.2020
- Preparing food, baking breads, pastries; packaging items for sale
- Ordering of and putting away all necessary products/supplies; organizing, cleaning; labeling, dating; maintaining a clean and safe work environment
- Assisting in the cafe; barista, cashier, setting chef’s case, customer service
Bartender/Server
Hop Haüs Gastro Pub
06.2018 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender, Customer Service Specialist
Maloney’s Publik House and Eatery
05.2017 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Dietary Aide/Housekeeper
The Regency House of
09.2009 - 09.2019
- Assisting in meal preparation, serving meals, washing dishes, and general kitchen duties
- Cleaning and maintaining of assigned units: resident rooms, common areas, bathrooms.
Medical Assistant
SNE Ear Nose & Throat
07.2011 - 08.2012
- Screening patients
- Aiding Doctor’s in patient care, in-office procedures, and in-office surgeries
- Cleaning and stocking of treatment rooms
- Sterilizing instruments, ordering supplies when necessary
- Scheduling appointments, and general office duties
Medical Secretary, Physical therapy/Chiropractic assistant
Omni Physical and Aquatic Therapy
10.2009 - 07.2011
- Assisting providers with patient care
- Scheduling patients, billing, collection of co-payments
- Insurance verifications and claims
- Answering phones, maintaining patient charts, along with general office duties.
Machinist/Clerical Staff
Di-El Tool and Mfg
10.2007 - 10.2009
- Making, cleaning, and tumbling of various metal parts, per print and order
- Inspection of parts
- Office work including: answering phones, customer service, data entry, order collection, and inventory
Shift Supervisor, Barista
Greenwich Coffee
02.2004 - 11.2007
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational goals
- Implemented operational strategies and effectively built customer and employee loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Preformed inventory, and completed orders for every element of the business. Including but not limited to: liquor, beer, wine, garnish, syrups, merchandise, supplies, decorations etc.
- Created and posted content for all the businesses social media accounts. While maintaining a calendar of events, scheduling weekly performers, planning and organizing events, and private room rentals for customers
Education
Diploma -
O.H. Platt High School
Meriden, Connecticut06.2000
Skills
- Positive Attitude
- Interpersonal Relations
- Conflict Resolution
- Shift Scheduling
- Strong Verbal and Written Communication
- Staff Supervision
- Professional Appearance
- Team Collaboration and Leadership
Certification
Notary Public of Florida: valid through 9/28
Timeline
General Manager
Circle City Brewing
12.2022 - 09.2023
Bar Manager/bartender
Southern Fields Brewing
02.2021 - 09.2023
Shift leader/Bartender/Server
The Brass Tap
03.2020 - Current
Bartender/Server
Sheraton spa and golf resort
10.2019 - 02.2020
Bakery Supervisor/culinary team member
Lucky’s Market
09.2019 - 01.2020
Bartender/Server
Hop Haüs Gastro Pub
06.2018 - 09.2019
Bartender, Customer Service Specialist
Maloney’s Publik House and Eatery
05.2017 - 09.2019
Medical Assistant
SNE Ear Nose & Throat
07.2011 - 08.2012
Medical Secretary, Physical therapy/Chiropractic assistant
Omni Physical and Aquatic Therapy
10.2009 - 07.2011
Dietary Aide/Housekeeper
The Regency House of
09.2009 - 09.2019
Machinist/Clerical Staff
Di-El Tool and Mfg
10.2007 - 10.2009
Shift Supervisor, Barista
Greenwich Coffee
02.2004 - 11.2007
Diploma -
O.H. Platt High School
Similar Profiles
Kaitlyn ShrodeKaitlyn Shrode
BARTENDER at THE BRASS TAPBARTENDER at THE BRASS TAP
Robert ThurstonRobert Thurston
Bartender/Bar and Restaurant Manager at The Brass TapBartender/Bar and Restaurant Manager at The Brass Tap
DON COLE HAMMERDON COLE HAMMER
General Manager at The Brass TapGeneral Manager at The Brass Tap
Victoria GrissettVictoria Grissett
Inside Sales Representative at Sabel SteelInside Sales Representative at Sabel Steel
James JewellJames Jewell
Correctional Officer at FDOCCorrectional Officer at FDOC