Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Moore

Moss Beach,CA

Summary

Experienced customer service professional with a 7-year track record in diverse industries including hospitality, childcare, retail, and education. Demonstrated proficiency in front office operations, fostering team collaboration, and consistently delivering exceptional client experiences. Skilled in sales, communication, and administrative operations, with efficient multitasking in dynamic environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Representative

Hampton Inn
06.2022 - Current
  • Delivered excellent customer service as the first point of contact for guests, ensuring smooth check-in and check-out processes
  • Managed front office operations, including reservations, room assignments, and handling guest inquiries with professionalism
  • Answered telephones and coordinated communications effectively between departments
  • Strengthened guest satisfaction through problem resolution and personalized attention
  • Key Skills: Front Office Operations, Telephone Reception, Customer Service

Teaching Assistant

ChildCare Careers
04.2020 - 04.2022
  • Supported classroom teachers in implementing lesson plans and managing a positive learning environment
  • Provided individualized attention to children to enhance learning and development outcomes
  • Fostered a safe and engaging space for students by organizing creative activities and assisting in supervision
  • Key Skills: Classroom Management, Student Engagement, Communication

Sales Associate

Motherhood Maternity
10.2018 - 04.2019
  • Assisted customers in selecting maternity apparel, ensuring a high level of satisfaction and personalized service
  • Operated the point-of-sale system efficiently, handling cash transactions and maintaining accurate records
  • Exceeded monthly sales targets through proactive upselling and understanding customer needs
  • Key Skills: Sales, Cashiering, Cash Handling

Teacher Assistant

ChildCare Careers
01.2018 - 10.2018
  • Communicated with lead teachers to deliver engaging lessons and activities tailored to student needs
  • Promoted student well-being by fostering an inclusive and supportive classroom atmosphere
  • Assisted with administrative duties, including attendance tracking and materials preparation
  • Key Skills: Lesson Planning, Child Development, Teamwork

Sales Associate

Talbots Toyland
09.2017 - 12.2017
  • Provided satisfactory knowledge of toys and games to assist customers in finding suitable products
  • Processed transactions efficiently, balancing registers and ensuring accurate financial reporting
  • Maintained merchandise displays to optimize the customer shopping experience
  • Key Skills: Product Knowledge, Customer Engagement, Retail Operations

Respite Provider

Bay Respite Care
07.2016 - 06.2017
  • Provided compassionate respite care to families, offering temporary relief and support
  • Supported client with developmental disability and fostered a strong relationship with clients family
  • Key Skills: Compassionate Care, Time Management, Attention to Detail

Teaching Assistant

Napa Valley College Child Development Center
02.2015 - 06.2017
  • Assisted Teachers in setting up activities, making lesson plans, organizing and maintaining the classroom
  • Monitored children during play and childcare activities
  • Key Skills: Communication, Teamwork, Adaptability

Sales Associate

Pier 1 Imports
10.2015 - 02.2016
  • Delivered exceptional service by assisting customers with furniture and décor purchases
  • Supported merchandising efforts by organizing displays and restocking inventory
  • Processed transactions quickly and accurately, ensuring a fantastic shopping experience
  • Key Skills: Customer Service, Inventory Management, Sales

Education

Napa Valley College

Vintage High School

Skills

  • Adaptability
  • Problem-solving skills
  • Time management
  • Administrative skills
  • Effective planning
  • Multi-line phone systems
  • Customer service
  • Sales expertise
  • Effective communication
  • Task prioritization
  • Teamwork and collaboration

Certification

  • Food Handler Certification - ServSafe or National Restaurant Association.
  • Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
  • Security Awareness Training for the Hospitality Industry – ASIS International.
  • OSHA Certified
  • ADA Compliance and Service to Guests with Disabilities Certificate – Various providers offer courses on ADA compliance specific to hospitality.
  • Cultural Sensitivity Training Certificate– Various organizations offer training focused on enhancing cultural sensitivity in service industries.
  • CPR Certification - American Heart Association or Red Cross.

Timeline

Front Desk Representative

Hampton Inn
06.2022 - Current

Teaching Assistant

ChildCare Careers
04.2020 - 04.2022

Sales Associate

Motherhood Maternity
10.2018 - 04.2019

Teacher Assistant

ChildCare Careers
01.2018 - 10.2018

Sales Associate

Talbots Toyland
09.2017 - 12.2017

Respite Provider

Bay Respite Care
07.2016 - 06.2017

Sales Associate

Pier 1 Imports
10.2015 - 02.2016

Teaching Assistant

Napa Valley College Child Development Center
02.2015 - 06.2017

Napa Valley College

Vintage High School

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Shannon Moore