Shannon Moore
Plantation
Summary
Dynamic professional with extensive experience leading high-performing teams in fast-paced restaurant, retail, and hospitality environments. Expertise in overseeing daily operations, driving P&L growth, and optimizing inventory and workflow management to enhance efficiency and profitability. Boosted sales by $1.5 million and reduced food costs by 15% through the implementation of innovative business strategies, customer service enhancements, and strategic inventory management with waste reduction initiatives. Demonstrated success in staff recruitment, training, and development, with a strong focus on creating a collaborative work atmosphere that fosters growth, engagement, and exceptional customer service. Skilled in implementing strategic initiatives to improve customer satisfaction, streamline operations, and meet financial goals. Experienced in problem-solving, resolving customer complaints, and ensuring compliance with health and safety regulations. Strong communicator and leader, committed to maintaining high standards of quality, and financial accountability.
Experienced with overseeing food service operations, ensuring high quality and compliance with health standards. Utilizes strong leadership and staff management skills to maintain efficient and cohesive team performance. Knowledge of inventory control, customer service, and operational efficiency strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Marriot Hotels And Resorts
11.2024 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
Retail Associate
Marshall’s/Homegoods
03.2023 - 06.2025
- Enhanced stocking and merchandise organization in the beauty and housewares departments, optimizing product placement to ensure consistent availability and improve inventory management efficiency.
- Increased sales through strategic cross-selling initiatives, effectively recommending complementary products and creating visually appealing displays to drive customer purchases.
- Delivered exceptional customer service as the cashier, quickly resolving customer inquiries and offering personalized product recommendations, leading to improved customer satisfaction and retention.
- Collaborated with management to recruit and hire new hires, focusing on smooth operations and department-specific skills, resulting in enhanced team performance, faster adaptation, and a smoother workflow in a high-volume retail environment.
Retail and Customer Service Manager
Boca Raton Regional Hospital
06.2023 - 05.2024
- Designed and led comprehensive training programs for new employees on coffee standards and Starbucks products, ensuring strict compliance with licensed concepts, improving product knowledge, and elevating overall service quality.
- Managed daily operations across multiple food service stations (grill, hot line, deli), optimizing workflows to increase operational efficiency and enhance customer satisfaction.
- Developed and implemented a dynamic scheduling system that optimized staffing levels, ensuring seamless operations and consistently meeting service standards during peak and off-peak hours.
- Led the recruitment and onboarding process for the retail sector, successfully hiring and training staff members who consistently exceeded performance benchmarks, contributing to a highly efficient team.
- Oversaw cashiering and deposit operations, introducing stringent financial controls that reduced discrepancies and enhanced financial accountability, ensuring adherence to company policies.
- Spearheaded a service workflow redesign, resulting in a significant improvement in customer throughput during peak hours, boosting overall profitability and enhancing the guest experience.
Cashier/Barista/Grill Cook/Catering Supervisor
Compass-Starbucks, Lake Forest Hospital (Morrison Healthcare, and Starbucks)
03.2022 - 02.2023
- Delivered exceptional customer service to both hospital staff and patients, ensuring a welcoming and positive experience through proactive engagement and prompt service.
- Managed cash handling operations, including daily reconciliation of transactions and reporting, maintaining strict financial accountability and minimizing discrepancies.
- Prepared high-quality food and beverages, including fast food items (e.g., hamburgers, sandwiches) and specialty coffee, consistently receiving positive customer feedback for quality and service.
- Optimized inventory management, ensuring timely restocking of supplies and minimizing shortages to maintain smooth daily operations and reduce downtime.
- Implemented operational improvements, introducing a streamlined workflow that enhanced efficiency, increased return on investment (ROI), and contributed to higher sales and customer satisfaction.
General Manager
Canteen Coffee
10.2019 - 03.2022
- Led customer service and operational initiatives, ensuring exceptional service delivery while maintaining consistency in quality and efficiency across all food service operations.
- Enhanced inventory management through strategic portion control, bulk purchasing, and waste reduction efforts, resulting in a significant reduction in food costs and improved profitability.
Retail Manager
Sodexo
09.2018 - 03.2019
- Managed and led a team of 40 employees, overseeing daily food operations, ensuring efficient service delivery, and implementing training and scheduling strategies to maintain optimal coverage and performance.
- Collaborated with prominent brand partners such as Chick-Fil-A, Subway, Starbucks, Einstein Bagels, and Jazzman's Coffee, driving cross-functional initiatives to enhance service quality and customer satisfaction.
- Developed and executed tailored business strategies that contributed to a $1.5 million increase in sales, fostering continued business growth through innovative marketing, operational improvements, and customer engagement initiatives.
Assistant Manager
Panera Bread
09.2016 - 06.2018
- Led a team of 30 associates, overseeing daily operations, organizing closing procedures, and ensuring smooth transitions during shift changes while maintaining high service standards.
- Implemented productivity-enhancing initiatives to upskill the workforce, improving efficiency and customer satisfaction, and aligning team performance with company growth objectives.
- Provided continuous feedback and performance evaluations, ensuring strict adherence to operational standards, fostering employee development, and promoting a positive team culture.
- Managed inventory levels by forecasting customer demand and ensuring timely replenishment of stock, reducing waste and maintaining consistent product availability.
- Coordinated and reconciled donations for local food partners, supporting community engagement efforts and reinforcing the company's commitment to social responsibility.
Education
Bachelor of Science - Restaurant and Hospitality
Southwest Missouri State University
Springfield, MOSkills
- POS Systems
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Standard Operating Procedures (SOPs)
- Staff supervision
- Food preparation
- Ordering supplies
- Schedule management
- Food safety compliance
- Inventory management
- Waste reduction
- Employee development
- Sanitation standards
- Hygiene practices
- Menu development
- Menu planning
- Employee scheduling
- Food presentation
- Health regulations
- Allergy awareness
- Food storage
- Table setting
- Portioning
- Recipe creation
- Cooking techniques
- Portion control
- Cost control
- HACCP planning
- Beverage making
- Quality assurance
- Nutrition
- Promotions management
- Point of sale systems
- Quality assurance policies
- Buffet setup and takedown
- Catering management
- Customer service
- Quality control
- Staff motivation
- Operations management
- Cost controls
- Performance evaluations
- Team development
- Special events planning
- Sales leadership
- Health inspections
- Sales planning
- Catering coordination
- Resource allocation
- Hiring procedures
- Hiring standards
- Regulatory compliance
- Employee retention
- Production records
- Purchasing
- Facility maintenance
- Price negotiation
- Equipment management
- Promotions planning
- Menu design
- Food safety management
- Menu pricing
- Department growth
- Service records
- Table service
- Food safety
- Inventory control
- Cash handling
- Critical thinking
- Worker training
- Microsoft Excel
- Food safety understanding
- Food and beverage service
- Team collaboration
- Inventory controls
- Kitchen equipment operation and maintenance
- Service training
- Safety training
- Point of sale POS software
- Food production management
- Task delegation
- Work schedule creation
- Opening and closing procedures
- Staff management
- Food plating and presentation
- Cooking
- Data entry software
- Production and time sequencing
- Greeting and seating guests
- Timesheet organization
- ServSafe food manager
- Nutritional assessments
- Policies development
- Work area inspection
- Staff leadership
Websites
Certification
- ServSafe
- Food Handler Certification
- Food Sanitation Certification
LANGUAGE
English
Additional Information
Walt Disney World internship late 90S
INTERNSHIP EXPERIENCE
- Intern | Walt Disney World | Orlando, Florida | 2007 – 2007
- Gained hands-on experience in hospitality operations by working across multiple departments, including the hotel front desk, food court, back of the house, and front of the house, ensuring seamless service delivery.
AREAS OF EXPERTISE
- Restaurant & Retail Management
- Food & Beverage Management
- Operations Management
- P&L Management
- Strategic Planning & Execution
- Vendor & Stakeholder Management
- Hospitality & Resource Management
- Hotel Management
- Account Management
- Project & Product Management
- Process Improvement
- Budgeting & Forecasting
- Team Leadership & Development
- Customer Service Excellence
- Inventory Management
- Staff Recruitment & Training
- Quality Control & Compliance
- Cross-Selling Strategies
- Process & Workflow Optimization
- Scheduling & Timekeeping
- Communication
- Conflict Resolution
- Problem Solving
Timeline
Food Service Supervisor
Marriot Hotels And Resorts
11.2024 - Current
Retail and Customer Service Manager
Boca Raton Regional Hospital
06.2023 - 05.2024
Retail Associate
Marshall’s/Homegoods
03.2023 - 06.2025
Cashier/Barista/Grill Cook/Catering Supervisor
Compass-Starbucks, Lake Forest Hospital (Morrison Healthcare, and Starbucks)
03.2022 - 02.2023
General Manager
Canteen Coffee
10.2019 - 03.2022
Retail Manager
Sodexo
09.2018 - 03.2019
Assistant Manager
Panera Bread
09.2016 - 06.2018
Bachelor of Science - Restaurant and Hospitality
Southwest Missouri State University
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