Summary
Overview
Work History
Education
Skills
Certification
Timeline
Waitress

Shannon Moore

KIRTLAND,OH

Summary

Dynamic hospitality professional with extensive experience at Dino's, excelling in exceptional customer service and effective upselling techniques. Proven ability to manage high-volume environments while maintaining a positive atmosphere. Skilled in cash handling and menu item recommendations, ensuring guest satisfaction and compliance with health standards.

Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Dino's
03.2025 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Bartender

The Flat Iron Cafe
09.2021 - 05.2023
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

The Boardwalk
05.2023 - 01.2025
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Piccolo
06.2018 - 03.2020
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Associate of Applied Science - Medical Assistant

Sanford–Brown
Strongsville, OH
05.2010

Skills

  • Daily specials memorization
  • Positive and professional
  • Wine pairing
  • Order management
  • Effective customer upselling
  • Professional appearance
  • Upselling techniques
  • Service prioritization
  • Cash handling
  • Strong work ethic
  • Suggestive selling
  • Beverage preparation
  • Exceptional customer service
  • POS operation
  • Guest engagement
  • Dining customer service
  • Liquor, wine, and food service
  • Multitasking and organization
  • Menu item recommendation
  • Hospitality service expertise

Certification

TIPS Certification

Timeline

Server

Dino's
03.2025 - Current

Bartender

The Boardwalk
05.2023 - 01.2025

Bartender

The Flat Iron Cafe
09.2021 - 05.2023

Server

Piccolo
06.2018 - 03.2020

Associate of Applied Science - Medical Assistant

Sanford–Brown
Shannon Moore