Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Morris

Apple Valley,CA

Summary

Dynamic Front Office Coordinator at Dr. Cynthia Thomas, skilled in enhancing patient relations and managing insurance verification. Proven ability to improve office efficiency and foster a supportive team environment. Adept at handling sensitive information with confidentiality while delivering exceptional customer service and maintaining organized records.

Overview

13
13
years of professional experience

Work History

Front Office Coordinator/Medical Biller

Dr. Cynthia Thomas
05.2002 - 10.2012
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
  • Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.

Medical Records Clerk

Jones and Jones Medical
09.1999 - 05.2002
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Supported medical staff by providing organized and accurate medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
  • Maintained patient records in compliance with security regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
  • Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
  • Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
  • Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
  • Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
  • Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
  • Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
  • Coordinated with IT department to resolve technical issues in electronic record systems, reducing downtime.
  • Responded to external requests for patient information, adhering to strict privacy regulations.
  • Ensured timely destruction of outdated records, maintaining compliance with retention policies.
  • Contributed to team meetings with suggestions for process improvements, leading to more efficient operations.
  • Assisted in transition to new electronic health record system, minimizing disruptions in access.
  • Managed record retention schedules, ensuring legal compliance and efficient use of storage space.
  • Conducted regular audits of medical records for completeness and accuracy, ensuring regulatory compliance.
  • Supported billing department by verifying patient information, reducing errors in invoicing.
  • Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
  • Converted paper records to digital format, contributing to more efficient retrieval system.
  • Verified accuracy of patient information in medical records.

Education

High School Diploma -

Apple Valley High School
Apple Valley, CA
06.1994

Skills

  • Customer service expertise
  • Customer service
  • Reception duties
  • Front office management
  • Insurance verification
  • File organization
  • Calendar management
  • Meeting scheduling
  • Filing
  • Patient relations
  • Document management
  • Scheduling appointments
  • Record preparation
  • Opening and closing offices
  • Call routing
  • Sensitive information handling
  • Expense reporting
  • Information protection
  • Office supplies inventory management
  • Basic accounting
  • Call forwarding
  • Interpersonal relations
  • Exceptional communication
  • Workflow oversight
  • Mail sorting
  • Maintaining confidentiality
  • Problem-solving capacity
  • PPO expert
  • Time management proficiency
  • Appointment confirmation
  • Phone and email etiquette
  • Appointment scheduling
  • Multitasking and organization
  • Microsoft office
  • Documentation and recordkeeping
  • Staff management
  • Data entry
  • Team leadership
  • Goal setting
  • Handling complaints
  • Staff training
  • New hire orientation
  • Coaching and mentoring
  • Relationship building
  • Credit and collections
  • Documentation and control

Timeline

Front Office Coordinator/Medical Biller

Dr. Cynthia Thomas
05.2002 - 10.2012

Medical Records Clerk

Jones and Jones Medical
09.1999 - 05.2002

High School Diploma -

Apple Valley High School
Shannon Morris