Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Shannon Morrison

Stigler,OK

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Family First Medical Clinic
Stigler, Oklahoma
03.2017 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients/visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Arranged rapid office equipment repair and maintenance with vendors.

Patient Care Technician, Office Manager, Floater

Sheridan Eye Care Clinic
Sheridan, Arkansas
06.2005 - 08.2013
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Coordinated special projects and managed schedules.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Maintained CRM database with customer updates and report generation.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Assembled admissions pages and added new pages to patients' charts.
  • Developed standard operating procedures for all administrative employees.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Maintained computer and physical filing systems.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Education

No Degree - Was Getting My Basics

SEARK
Pine Bluff, AR

High School Diploma -

Sheridan High School
Sheridan, AR
05.1994

Skills

  • Microsoft Office Suite
  • Supply Inventory Control
  • Office Equipment Operation
  • Confidentiality and Data Protection
  • Schedule Management
  • Appointment Coordination
  • Meticulous Attention to Detail
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Document and File Management
  • Strong Organizational Skills
  • Judgment and Decision Making
  • Report Preparation
  • Multi-Line Telephone Systems
  • Verbal and Written Communication
  • Task Prioritization
  • Professional and Courteous
  • Staff Orientation and Training
  • Project Schedule Coordination
  • Cleaning and Sanitizing
  • Database Maintenance
  • Problem Solving
  • Organizing and Categorizing Data
  • Data Entry
  • Accounting and Bookkeeping
  • High Volume Phone Inquiries
  • Cash Drawer Management
  • Administrative Procedures
  • Relationship Building
  • Writing and Editing Skills
  • Employee Communications
  • Meeting Note Taking
  • Complex Problem Solving
  • Electronic Records Management
  • Critical Thinking
  • Fast Learner
  • Order Placement
  • Clear Communication
  • Cloud-Based File Management
  • Customer Service
  • Document Sorting
  • Clerical Staff Oversight
  • Mail Routing and Distribution
  • Microsoft Office
  • Inventory Oversight
  • Reception Duties
  • Event Planning
  • Social Media Updating
  • Highly Efficient and Productive
  • Visitor Relations
  • Calendar Management

Timeline

Administrative Assistant

Family First Medical Clinic
03.2017 - Current

Patient Care Technician, Office Manager, Floater

Sheridan Eye Care Clinic
06.2005 - 08.2013

No Degree - Was Getting My Basics

SEARK

High School Diploma -

Sheridan High School

Similar Profiles

CREATE PROFILE
Shannon Morrison