Shannon Morrison
Las Vegas,NV
Summary
I have worked in customer service at a professional level for over twenty years and have worked with customers in both retail environments and the medical industry. I have held leadership positions and have been part of process improvement and research for the past fifteen years as a pharmacy Technician.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Technician 2 – Certified Technician
Hannafords
10.2024 - 05.2025
- Provided quality customer service
- Followed HIPPA regulations with patient information
- Processed/input prescriptions
- Filed medications
- Answered phones and transferred prescriptions between pharmacies.
Pharmacy Technician 3 – Senior Technician
Northern Arizona Healthcare
07.2007 - 05.2021
- Provided quality customer service both within and with external hospital personnel
- Followed HIPPA regulations with patient information
- Compounded and reconstituted medications
- Delivered medications and controlled substances to patient care areas
- Provided drugs for medical emergency response
- Filled orders for floor stock and patient medication carts
- Trained new technicians in compounding, sterile processing, IV medication production and general job duties
- Held responsible for leadership/supervisor duties for pharmacy technicians during swing shift
- Maintained and stored records for physicians, nursing, pharmacy and EMT’s
- Weekend buyer and emergency buyer for the department
Department Manager
Michael’s Arts & Crafts
04.2001 - 05.2008
- Provided quality customer service, negotiated daily sales
- Supervised and managed twenty employees
- Daily cashier and cash management duties, including ringing up customer sales, opening and closing tills during change of shifts
Education
A.C.E. Certified Personal Trainer -
01.2012
PTCB Certified Pharmacy Technician - undefined
01.2012
NREMT (EMT- B) certification - undefined
01.2008
Skills
- General technical skills, cash registers, scan guns, and logistics of stock, supplies, and inventory management
- Communication skills, problem solving and decision-making, forward planning, training, educating, and mentoring
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician 2 – Certified Technician
Hannafords
10.2024 - 05.2025
Pharmacy Technician 3 – Senior Technician
Northern Arizona Healthcare
07.2007 - 05.2021
Department Manager
Michael’s Arts & Crafts
04.2001 - 05.2008
PTCB Certified Pharmacy Technician - undefined
NREMT (EMT- B) certification - undefined
A.C.E. Certified Personal Trainer -
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