SHANNON MORSETTE
Olympia,WA
Summary
Highly qualified and results driven professional, demonstrating solid interpersonal, communication and problem-solving skills. A dedicated, motivated, quick learner, and team player with a strong work ethic. A customer oriented professional skilled in fact-finding, problem analysis, problem resolutions and development of action plans. Supervisory experience, excellent verbal and written communication skills, and team collaboration are a few attributes.
Overview
11
11
years of professional experience
Work History
Cosmetics Department Lead
Fred Meyer
07.2022 - Current
- Fostered a positive work environment that encouraged teamwork, open communication, and continuous learning among staff members.
- Increased overall sales with effective merchandising strategies, including creative displays and promotional events.
- Streamlined department operations by implementing efficient inventory management processes and maintaining accurate stock levels.
- Reduced out-of-stock items by closely tracking inventory levels, placing timely orders, and effectively managing backorders.
- Implemented loss prevention measures to minimize shrinkage and maintain accurate inventory records.
- Maintained a clean, visually appealing cosmetics department by regularly updating displays and organizing products according to brand guidelines.
- Improved customer satisfaction by providing personalized product recommendations and makeup application techniques.
Apparel Clerk
Fred Meyer
07.2020 - 07.2022
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Increased sales by offering personalized recommendations based on customer preferences and needs.
- Reduced shrinkage levels by conducting thorough checks during receiving processes and monitoring fitting rooms.
- Contributed to successful store operations by performing cashier duties accurately and efficiently.
Merchandise Associate
Burlington Coat Factory
03.2019 - 08.2019
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted, serviced, and thanked all customers.
Assistant Store Manager
Pier One Imports
12.2018 - 03.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Sales Supervisor
Macy's
06.2017 - 12.2018
- Responsible for Macy's Home department and At Your Service Customer Service counter
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved the Highest sales in the district for kids apparel for third quarter 2018
- Received the Operations in Excellence award, the store had not held this award for 5 years.
- Assisted in developing seasonal marketing campaigns, driving increased foot traffic into the store during peak periods.
- Led weekly team meetings focused on goal-setting, progress updates, and addressing any areas requiring attention or improvement.
- Streamlined scheduling processes to ensure adequate staffing levels during high-volume times, maximizing sales potential without sacrificing employee satisfaction.
Inventory Control Logistics Lead
Macy's
08.2013 - 06.2017
- Oversaw cycle counting initiatives to maintain accurate records of current stock levels for informed decision-making purposes.
- Performed data entry and completed proper paperwork.
- Developed comprehensive reports for management review, highlighting trends in inventory levels and logistics performance.
- Implemented forecasting tools for accurate demand planning, resulting in reduced stockouts and excess inventory costs.
- Trained new team members in inventory control procedures, fostering a culture of continuous improvement and teamwork.
- Investigated and resolved discrepancies between physical stock and database numbers.
- Conducted root cause analyses of inventory discrepancies, implementing corrective actions to prevent future occurrences.
Education
No Degree - Human Services
Northwest Indian College Nisqually Site
Olympia, WA01.2017
Skills
- Data Entry Accuracy
- Quality Assurance
- Record Maintenance
- Process Improvement
- Relationship Building
- Customer Service, Store operations
- Supplier Relations
- Goal-Driven
- Computer Proficiency and Microsoft Office
- Team Leadership
- Inventory Management
Timeline
Cosmetics Department Lead
Fred Meyer
07.2022 - Current
Apparel Clerk
Fred Meyer
07.2020 - 07.2022
Merchandise Associate
Burlington Coat Factory
03.2019 - 08.2019
Assistant Store Manager
Pier One Imports
12.2018 - 03.2019
Sales Supervisor
Macy's
06.2017 - 12.2018
Inventory Control Logistics Lead
Macy's
08.2013 - 06.2017
No Degree - Human Services
Northwest Indian College Nisqually Site
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