Shannon Mosenden

Note: I worked with this company at three different times varying from 2013 to 2022. Roles varied from assembler to line lead.

• Assembled and tested electrical motors for various automotive companies.
• Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
• Tracked diagnostic results and collaborated with engineers to resolve issues.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Oversaw inventory management and procurement budgets, optimizing stock levels to reduce excess inventory and minimize shrinkage.
• Monitored and analyzed sales data to forecast revenue, making adjustments to budget allocations based on seasonal trends and business performance.
• Led negotiations with suppliers and vendors to secure cost-effective pricing for automotive parts, tools, and equipment, contributing to a reduction in overall purchasing expenses.

• Utilized efficient upselling methods to meet and exceed sales targets consistently.
• Managed a team of technicians, ensuring proper training and adherence to safety standards for optimal performance and reduced accidents.
• Addressed customer concerns promptly and professionally, resolving disputes amicably while preserving long-term business relationships.
• Assisted in recruiting, hiring and training of team members.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.