Shannon Moser
Auburn,AL
Summary
Accomplished Operations Manager with a proven track record at Michaels Arts and Crafts, adept in strategic planning and problem-solving. Excelled in enhancing customer satisfaction, ensuring safety compliance, and driving financial success through cost-saving measures. Skilled in decision-making and inventory management, consistently fostering professional growth and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Manager of Operations
Michaels Arts and Crafts
2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Manager of Operations
Walmart
08.1987 - 10.2017
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Education
Business Management -
Sam Walton School of Business Management
Bentonville, AR10.2017
GED
Washington County Vocation School
Chipley, FL09.1985
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Inventory management
- KPI tracking
- Data analysis
- Change management
- Problem-solving
- Analytical thinking
- Safety procedures
- Conflict resolution
- Employee training
Timeline
Manager of Operations
Walmart
08.1987 - 10.2017
Manager of Operations
Michaels Arts and Crafts
2017 - Current
Business Management -
Sam Walton School of Business Management
GED
Washington County Vocation School
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