Shannon Mosley
Fairburn,GA
Summary
Highly-motivated Leader with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at leading effectively, being a team player and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Licensed Optical Manager
Warby Parker
Atlanta, Georgia
04.2023 - Current
- Successfully optimize expenses and boost profitability through efficient sales, payroll, and inventory management.
- Oversee Human Resources functions, including recruitment, hiring, onboarding, scheduling, training, supervision, advancement, enforcement of HR policies and procedures, and separation.
- Operate independently and collaborate effectively in a fast-paced, customer-centered work environment. Utilize strong problem-solving skills to deliver effective solutions to challenges.
- Utilize customer feedback to implement process enhancements for quality improvement and assurance.
- Submit claims to vision and medical insurance providers to secure reimbursement for optical services and review medical records for accuracy.
- Carefully verifies that eyewear fits perfectly, confirms the accuracy of optical measurements, and adeptly resolves any prescription issues that may occur.
- Strong ability to quickly learn new information and software, and highly proficient in solving technical issues.
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
Mortgage Loan Originator
Norcom Mortgage
Atlanta, Georgia
01.2023 - 12.2023
- Provided comprehensive mortgage loan advice and guidance to potential borrowers.
- Researched and evaluated various loan products to determine the best fit for each customer.
- Analyzed financial information provided by customers to determine eligibility for loans.
- Advised customers on their financial options, including credit repair services and refinancing opportunities.
- Maintained a thorough knowledge of current lending regulations, policies, and procedures.
- Processed loan applications by established guidelines and standards.
- Coordinated with lenders to ensure timely processing of all required paperwork.
- Conducted follow-up activities with borrowers throughout the entire loan process.
- Negotiated terms of loans with borrowers or their representatives while adhering to company policies and procedures.
- Attended industry events, seminars, and workshops for professional development purposes.
- Developed relationships with real estate agents, builders, title companies, attorneys, and other referral sources.
- Promoted mortgage products through marketing campaigns via email blasts, and social media posts.
Licensed Optical Manager
Sam's Club
Pooler, GA
08.2019 - 03.2023
- Successfully optimized expenses and boosted profitability through efficient management of sales, payroll, and inventory. Consistently achieved a 10% annual sales increase.
- Oversaw Human Resources functions, including recruitment, hiring, onboarding, scheduling, training, supervision, advancement, enforcement of HR policies and procedures, and separations.
- Operated independently and collaborated effectively in a fast-paced, customer-centered work environment. Utilized strong problem-solving skills to deliver effective solutions to challenges.
- Utilized customer feedback to implement process enhancements and address the long-term requirements of the business.
- Submitted claims to vision and medical insurance providers to secure reimbursement for optical services provided.
- Consistently delivered outstanding customer service by providing expert frame styling, offering diverse lens options, and adeptly addressing customer concerns.
- Strong ability to quickly learn new information and software, and highly proficient in solving technical issues.
- Carefully verified that eyewear fit perfectly, confirmed the accuracy of optical measurements, and adeptly resolved any prescription issues that arose.
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
Mortgage Loan Originator
The Mortgage Firm
Savannah, GA
01.2022 - 01.2023
- Provided comprehensive mortgage loan advice and guidance to potential borrowers.
- Researched and evaluated various loan products to determine the best fit for each customer.
- Analyzed financial information provided by customers to determine eligibility for loans.
- Advised customers on their financial options, including credit repair services and refinancing opportunities.
- Maintained a thorough knowledge of current lending regulations, policies, and procedures.
- Processed loan applications by established guidelines and standards.
- Coordinated with lenders to ensure timely processing of all required paperwork.
- Conducted follow-up activities with borrowers throughout the entire loan process.
- Negotiated terms of loans with borrowers or their representatives while adhering to company policies and procedures.
- Attended industry events, seminars, and workshops for professional development purposes.
- Developed relationships with real estate agents, builders, title companies, attorneys, and other referral sources.
- Promoted mortgage products through marketing campaigns via email blasts and social media posts.
Licensed Optical Team Leader
EyeGlass World
Savannah, Georgia
12.2017 - 08.2019
- Provided comprehensive coaching to new team members, delivering detailed information on company procedures, safety requirements, and techniques essential for completing job tasks.
- Consistently delivered outstanding customer service by providing expert frame styling, offering diverse lens options, and adeptly addressing customer concerns.
- Operated independently and collaborated effectively in a fast-paced, customer-centered work environment. Utilized strong problem-solving skills to deliver effective solutions to challenges.
- Submitted claims to vision and medical insurance providers to secure reimbursement for optical services provided.
- Carefully verified that eyewear fit perfectly, confirmed the accuracy of optical measurements, and adeptly resolved any prescription issues that arose.
- Strong ability to quickly learn new information and software, and highly proficient in solving technical issues.
- Developed strategies to reduce denials, improve accounts receivable, and enhance revenue cycle performance.
Education
Bachelor of Science - Health Informatics
Western Governors University
Online2015
Associate of Applied Science - Opticianry
Ogeechee Technical College
2010
Associate of Applied Science - Network System Administration
DeVry University
Alpharetta, GA/Online2009
Skills
- Customer Satisfaction
- Active Listening
- Educate Clients
- Data Management Software
- Critical Thinking
- Operational Planning
- Loan Processing
- Pipeline Management
- Credit evaluation
- Referral Generation
- Relationship selling
- Sales Development
- Marketing expertise
- Regulatory Compliance
- Financial Analysis
- Client Account Management
- Budget monitoring
- Revenue metrics analysis
Accomplishments
NMLS: GA & SC 2215240 (Mortgage Loan Originator)
Licensed Dispensing Optician:
GA: LDO002432 SC: 1233 & SC CL : 615
ABOC: 181600 (American Board of Optician Certified)
NCLEC: 181600 (National Contact Lens Examiners Certified)
Timeline
Licensed Optical Manager
Warby Parker
04.2023 - Current
Mortgage Loan Originator
Norcom Mortgage
01.2023 - 12.2023
Mortgage Loan Originator
The Mortgage Firm
01.2022 - 01.2023
Licensed Optical Manager
Sam's Club
08.2019 - 03.2023
Licensed Optical Team Leader
EyeGlass World
12.2017 - 08.2019
Bachelor of Science - Health Informatics
Western Governors University
Associate of Applied Science - Opticianry
Ogeechee Technical College
Associate of Applied Science - Network System Administration
DeVry University