SHANNON MOSS
Lincoln Park,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Stocker
Christmas Tree Shoppes
10.2022 - 08.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked designated items on shelves, end caps and displays.
- Maintained effective team member communication.
- Stocked shelves to match planogram images and instructions.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Food Service Worker
Warren Consolidated Schools
08.2015 - 03.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Cleaned and organized kitchen, dining and service areas.
- Collaborated with kitchen staff to prepare nutritious and appealing meals for students daily.
- Streamlined food preparation processes for quicker meal distribution during busy lunch periods.
- Monitored food service areas by checking holding temperatures and appearance.
- Stored and organized incoming food and supplies.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Participated in regular inventory checks, ensuring adequate stock levels were maintained without excessive waste or spoilage.
- Assisted with mealtimes by plating food when working serving line.
- Handled high-pressure situations calmly during busy mealtimes, maintaining a professional demeanor and ensuring students were served promptly.
Cashier
McDonald's
03.2009 - 02.2014
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced guest satisfaction by efficiently managing room cleaning and maintenance tasks.
Education
GED -
Michigan Youth Challenge
Grand Rapids, MI01-2000
Skills
- Willing to learn
- Shelf stocking
- Customer service
- Loading and unloading
- Customer assistance
- Punctual and reliable
- Product restocking
- Merchandise stocking
Timeline
Stocker
Christmas Tree Shoppes
10.2022 - 08.2023
Food Service Worker
Warren Consolidated Schools
08.2015 - 03.2020
Cashier
McDonald's
03.2009 - 02.2014
GED -
Michigan Youth Challenge
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