Shannon Motley
Bronx,Bronx
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Skilled in communication, organization, exercising independent judgment, problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Track record supporting professional needs with well-organized precision.
Overview
21
21
years of professional experience
Work History
Executive Assistant to the Commissioner
NYC DEPARTMENT OF PROBATION
01.2016 - Current
- Responsible for maintaining the Commissioner's schedule and scheduling meetings
- Take meeting notes
- Answer phones, draft correspondence on behalf of the Commissioner and Chief of Staff as requested
- Ensure all correspondence/communications/inquiries are responded to in a timely and professional manner and escalated to the appropriate staff
- Manage Commissioner and Chief of Staff’s IT needs including setting up video calls, conference calls, and general assistance with computer
- Manage the agency's public telephone line
- Coordinate and schedule travel for the agency
- Manage expense paperwork for the Commissioner
- Oversee inventory and ordering of office supplies
EEO Counselor
NYC DEPARTMENT OF PROBATION
01.2021 - 01.2022
- Assisted in reviewing and responding to requests for Reasonable Accommodation
- Handled phone calls for EEO complaints of discrimination, sexual harassment and reasonable accommodations
- Assisted in maintaining a database of investigative records and statistical reports
Principal Administrative Associate (Planning, Training & Community Partnerships)
NYC DEPARTMENT OF PROBATION
01.2010 - 01.2016
- Processed expense reports, maintained records, and provided requested information
- Provided software support
- Designed and maintained the department's organizational charts
- Ordered and processed death certificates for closed probation cases
- Answered phones, screened calls, and scheduled appointments/meetings
Principal Administrative Associate (Office of Information Technology)
NYC DEPARTMENT OF PROBATION
01.2009 - 01.2010
- Supported administrative functions and the overall operation of the office
- Managed phone calls, screened requests, and responded to inquiries
- Organized and maintained electronic records for efficient data retrieval
- Transcribed meeting minutes and prepared summary reports
- Produced complex reports and presentations for department leadership
Community Associate (Office of the First Deputy Commissioner)
NYC DEPARTMENT OF PROBATION
01.2004 - 01.2009
- Assisted the Deputy Commissioner of Adult Operations with project coordination
- Provided software support, drafted correspondence, and managed scheduling
- Coordinated and booked travel arrangements for the department
Education
M.A. - Urban Studies
CUNY School of Labor And Urban Studies
NYC01.2018
Certificate - Public Administration and Public Policy
CUNY School of Labor And Urban Studies
NYC01.2015
B.A. - Liberal Arts
The College of New Rochelle
New Rochelle, NY01.2013
Skills
- Microsoft Word
- PowerPoint
- Excel
- Visio
Timeline
EEO Counselor
NYC DEPARTMENT OF PROBATION
01.2021 - 01.2022
Executive Assistant to the Commissioner
NYC DEPARTMENT OF PROBATION
01.2016 - Current
Principal Administrative Associate (Planning, Training & Community Partnerships)
NYC DEPARTMENT OF PROBATION
01.2010 - 01.2016
Principal Administrative Associate (Office of Information Technology)
NYC DEPARTMENT OF PROBATION
01.2009 - 01.2010
Community Associate (Office of the First Deputy Commissioner)
NYC DEPARTMENT OF PROBATION
01.2004 - 01.2009
B.A. - Liberal Arts
The College of New Rochelle
M.A. - Urban Studies
CUNY School of Labor And Urban Studies
Certificate - Public Administration and Public Policy
CUNY School of Labor And Urban Studies
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