Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANNON M. PEVERILL

Auburn,NH

Summary

Organized and dedicated HR professional with a strong background in employee relations, seeking to transition into a Benefits Specialist role. Proven ability to deliver exceptional customer service in fast-paced environments, with vital decision-making skills, and a self-motivated work ethic. Brings strong knowledge of HR office administration, and a commitment to supporting and improving employee benefit programs. Eager to contribute to a collaborative HR team by managing benefit plans, ensuring compliance, and serving as a knowledgeable point of contact for benefits-related inquiries.

Overview

13
13
years of professional experience

Work History

Employee Relations Coordinator

SolutionHealth
Nashua, NH
04.2023 - Current
  • Handle administrative tasks such as preparing new hire paperwork, new hire packet assembly and collecting I-9 documentation and verification.
  • Coordinate and complete scanning of new hire paperwork and performance reviews into the company database.
  • Answering employee questions regarding HR policies and benefits.
  • Record and distribute messages accurately, efficiently and courteously, in a timely manner.
  • Conduct background checks and take badge pictures.
  • Respond to incoming phone calls and emails and direct the caller to the appropriate department.
  • Provide Employment verification.
  • Coordinate New Hire Luncheons and Milestone Events.

Insurance / Hospital Sedation Coordinator

Haas Dental Associates
Derry, NH
04.2018 - 04.2023
  • Sedation Coordinator: Consulted with patients / parents scheduled for general anesthesia surgery (Parkland Medical Center) or oral rehab under IV sedation (Pediatric Dental Anesthesia Associates). Ensured 100% of practice patients receive prior authorization approval for dental services.
  • Dental Insurance Coordinator: Verified insurance and updated patient history accounts accordingly.
  • Built and updated coverage book / fee schedule per insurance company.
  • Posted payments to patient accounts.
  • Answered any patient questions regarding the score of their benefits.
  • Staff training: Worked with new insurance coordinators on patient verification issues, database / account administration, building coverage books / fee schedules, dental codes, and insurance authorizations.

Billing Account Specialist III

Conifer Health Solutions at Dartmouth Hitchcock Clinic
Bedford, NH
06.2012 - 04.2018
  • Pursued claims that were either unpaid or denied by commercial carriers, State of NH, and Workers Compensation.
  • Verified payment / denial via insurance website for EOB and claim status.
  • Posted Insurance payments to patient accounts.
  • Made charge corrections.
  • Provided detailed medical documentation to reverse denied claims.

Education

Associates - Business Management

Manchester Community College
Manchester, NH
07-2026

Certification - Human Resource Management

Manchester Community College
Manchester, NH
05.2024

Skills

  • Organizational skills
  • Detail Oriented
  • I-9 Verification
  • Auditing
  • HR Policies & Processes
  • Microsoft Office Suite
  • Document & Correspondence Preparation
  • Interpersonal Skills
  • Employee engagement
  • HR policies
  • Employee relations
  • Team collaboration
  • Human resources
  • SHRM Member
  • Notary Public

Timeline

Employee Relations Coordinator

SolutionHealth
04.2023 - Current

Insurance / Hospital Sedation Coordinator

Haas Dental Associates
04.2018 - 04.2023

Billing Account Specialist III

Conifer Health Solutions at Dartmouth Hitchcock Clinic
06.2012 - 04.2018

Associates - Business Management

Manchester Community College

Certification - Human Resource Management

Manchester Community College
SHANNON M. PEVERILL
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