Shannon Mugrage
La Plata,MD
Summary
Detailed-oriented and organized property manager effective at managing personnel, property, and special projects. Hardworking and reliable Senior Site Coordinator with strong ability in property management. Highly organized, proactive and punctual with team-oriented mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Site Coordinator
Copper Storage Management
03.2022 - Current
- Oversee 17 facilities remotely, while maintaining Field Operations Managerial Tasks within StorEdge.
- New Hire Trainer and continuing trainer for all Site Coordinators.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Exercised direct supervision over property staff.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Property Manager
NSA Brands
Lexington Park, MD
09.2020 - 03.2022
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Area Trainer for all 7 Maryland Stores
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Updated tenant and unit information to keep current in housing database.
Education
High School Diploma -
Our Lady of Pompei
Baltimore, MD06-1997
Skills
- Training Coordination
- Staff Training
- Staff Training And Mentoring
- Cost Control
- Training And Development
- Inspection Management
- Site Management
- Vendor And Contract Negotiations
- Remote Team Training
- Site Inspection And Management
- Facility Management
- Supply Ordering
- Attention To Detail
- Administrative Support
Certification
- CPR Certified in adult and Pediatrics
Affiliations
- Volunteer EMS
Timeline
Senior Site Coordinator
Copper Storage Management
03.2022 - Current
Property Manager
NSA Brands
09.2020 - 03.2022
High School Diploma -
Our Lady of Pompei
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