Summary
Overview
Work History
Education
Skills
VOLUNTEER
Programs
Timeline
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Shannon Muhlestein

Summary

Dedicated Executive Assistant with over 12 years in organizational administration, 7 of which at top-tier executive support. Skilled at relationship development, strategic scheduling, travel logistics, event management, and global-scale coordination.

Overview

16
16
years of professional experience

Work History

Executive Assistant to Global Chairman

DKMS
01.2023 - 01.2024
  • Strategically organized priorities for maximum executive effectiveness
  • Managed complex calendars for smooth, efficient time management, while proactively resolving potential complications
  • Liaised between internal teams and external partners, coordinating key objectives across 7 unique countries
  • Supervised complex and evolving domestic and international travel logistics
  • Prepared expense reports, ensuring accurate and timely reimbursement and positive relationships with vendors
  • Supported special projects including annual, large-scale galas in London and New York City, raising over 7 million dollars combined
  • Maintained the highest standards of confidentiality in the protection of sensitive data.

Executive Assistant to CEO

AssistPro
01.2022 - 02.2023
  • Increased the executive's productivity and effectiveness by managing all calendars, inboxes, expenses, and extensive travel logistics
  • Additional tasks include organizing video conferencing, conducting research, social media, presentations, and various personal tasks.

E.S.L. Coach

VIPKid
12.2017 - 12.2021
  • Attracted and retained full-time clientele primarily based in China
  • Developed programs for personalized support in strengthening English reading, writing, and conversational skills over live video conferencing
  • Onboarded and trained new coaches for success
  • Perfect 5.0 Satisfaction Rating.

Executive Assistant

Total Foot and Ankle
04.2013 - 05.2018
  • Managed all executive calendar, email, and travel logistics
  • Increased practice revenue by designing and implementing all new marketing initiatives
  • Developed reports on multiple Key Performance indexes
  • Improved recruiting strategies to attract and screen prime candidates.

Practice Coordinator

Total Foot and Ankle
05.2008 - 04.2013
  • Increased productivity and patient confidence through daily administrative functions including in-and-outgoing calls, patient scheduling, and inventory management.
  • Reinforced and upheld patient confidentiality as required by HIPAA and the practice of using EMR software to manage patient records and files.
  • Calculated, collected, and recorded all payments.

Education

Bachelor's Degree in Strategic Organizational Communication -

BRIGHAM YOUNG UNIVERSITY - IDAHO

Skills

Leadership, Written and Verbal Communication, Attention to Detail, Productivity, Research,

Event Management, Copy Editing, Travel Logistics, Multi-Tasking, Social Media Management,

Confidentiality, Scheduling, Project Management, Statistics, Graphic Design, Presentations

VOLUNTEER

Young Women’s Presidency

April 2022 - Present

  • Lead, collaborate with, and delegate assignments to team members.
  • Supervise weekly lessons and activities, as well as organize larger events.
  • Minister to all participants, identify complications, and initiate solutions.

Programs

Google Drive, Gmail,  Calendar,

Meet, Docs, Sheets, Slides,

Microsoft Word, Powerpoint,

Excel, Outlook, Asana, Trello,

Concur, Zoom, Webex,

Adobe Creative Suite

Timeline

Executive Assistant to Global Chairman

DKMS
01.2023 - 01.2024

Executive Assistant to CEO

AssistPro
01.2022 - 02.2023

E.S.L. Coach

VIPKid
12.2017 - 12.2021

Executive Assistant

Total Foot and Ankle
04.2013 - 05.2018

Practice Coordinator

Total Foot and Ankle
05.2008 - 04.2013

Bachelor's Degree in Strategic Organizational Communication -

BRIGHAM YOUNG UNIVERSITY - IDAHO

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Shannon Muhlestein