- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- Community Cleanup
- Volunteer Travel
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Participating in cultural exchange programs and homestays
Shannon Mullins
Bellaire
Summary
Outgoing Front Office Assistant with 22 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.
Talented and reliable goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Med Express
01.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Support Staff
Wheeling Hospital
06.2004 - 08.2023
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Attended training sessions to stay updated on procedures and services.
- Streamlined office processes for improved workflow and increased productivity.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
- Resolved customer complaints with diplomatic and courteous communication.
- Handled customer inquiries over and provided technical support via livechat and telephone.
91 Bravo Medical Specialist
United States Army Veteran
08.1990 - 11.1993
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
- Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions in neurosurgical practice setting.
- Led multidisciplinary, continuous quality improvement program to improve patient outcomes.
- Administered and prescribed appropriate courses of treatment.
Education
Certification - Medical Technology
Columbia University
Charleston05-1993
High School Diploma -
Capital High School
Charleston, WV05-1990
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Hospitality services
- Conflict management
Certification
- Customer Service Representative Certificate
- Time Management Training Program Certificate
- Certified Business Office Manager (CBOM)
- CPR Certified
- Food Handlers Certification
Interests
Affiliations
- United States Army - Veteran
Timeline
Front Office Assistant
Med Express
01.2023 - Current
Support Staff
Wheeling Hospital
06.2004 - 08.2023
91 Bravo Medical Specialist
United States Army Veteran
08.1990 - 11.1993
Certification - Medical Technology
Columbia University
High School Diploma -
Capital High School
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