Shannon Munn
Tenmile
Summary
Compassionate mental health professional with extensive experience in crisis intervention and patient care documentation. Demonstrated success in implementing treatment plans and facilitating communication among care teams, leading to improved patient outcomes. Skilled in connecting clients with community resources to support recovery efforts.
Overview
30
30
years of professional experience
1
1
Certification
Work History
CNA
Rosehaven nursing
Roseburg
02.1995 - 02.2025
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments to promote wellbeing.
- Documented patient care and observations accurately in medical records.
- Communicated effectively with patients, families, and healthcare team members.
- Assisted in mobility exercises to enhance patient physical strength.
- Provided emotional support to patients through compassionate interactions.
- Collaborated with nurses to implement care plans tailored to individual needs.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Non-Emergency Medical Driver
Secure Transportation
Roseburg
07.2022 - 01.2025
- Communicated effectively with dispatchers regarding route changes and delays.
- Maintained cleanliness and organization of the transportation vehicle daily.
- Provided friendly customer service to enhance patient experiences during transport.
- Collaborated with healthcare facilities to confirm appointment schedules and requirements.
- Completed required paperwork accurately and on time for each transport assignment including trip logs, invoices, incident reports.
- Ensured that all passengers are properly secured in seat belts or other restraining devices before starting trips.
- Conducted basic first aid if necessary during transport.
- Communicated effectively with patients, family members and healthcare staff regarding patient care needs.
Addiction Counselor
Roseburg VAMC
Roseburg
02.2012 - 01.2025
- Provided support in individual counseling sessions for patients with addiction issues.
- Assisted in developing treatment plans tailored to patient needs and goals.
- Conducted assessments to identify patients' substance use patterns and behaviors.
- Collaborated with healthcare teams to ensure comprehensive patient care strategies.
- Engaged in ongoing training to enhance skills in addiction counseling techniques.
- Participated in weekly team meetings to discuss client progress and coordinate interdisciplinary care plans.
- Maintained clinical documentation for each case with detailed and timely updates.
- Developed and implemented individualized treatment plans for clients with substance abuse issues.
- Provided crisis intervention services to clients in need of immediate assistance.
- Attended professional conferences, workshops, seminars related to addictions counseling.
- Facilitated psycho-educational groups focused on relapse prevention, anger management, stress reduction, and life skills development.
- Assisted in developing aftercare plans for discharged clients to ensure successful reintegration into the community.
- Provided referrals and linkage to community resources such as housing assistance, employment opportunities.
- Advocates on behalf of clients who are unable to do so themselves due to physical or mental limitations caused by their addiction.
- Identified treatment goals based on individual diagnosis and history.
Peer Support Specialist
Roseburg VAMC
Roseburg
02.2007 - 02.2012
- Provided emotional support to veterans through active listening and empathy.
- Actively listened and responded empathetically when interacting with clients.
- Helped individuals overcome harmful drug and alcohol addictions.
- Educated clients on available community resources that could enhance their quality of life.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Participated in weekly team meetings to discuss cases and develop treatment plans.
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
- Maintained accurate records of client progress through use of electronic medical record system.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Monitored client activities in order to assess the effectiveness of treatment plans.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
Mental Health Technician
Mercy Medical hospital BHU UNIT
Roseburg
01.1999 - 06.2006
- Monitored patient behavior and reported changes to healthcare team.
- Implemented treatment plans under supervision of mental health professionals.
- Maintained a safe and clean environment for patients at the behavioral health unit.
- Facilitated group therapy sessions to encourage peer support and communication.
- Collaborated with interdisciplinary team to develop individualized care strategies.
- Documented patient progress and interventions in electronic health records system.
- Responded to crisis situations with de-escalation techniques and supportive care.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
Education
Associate of Applied Science - Mental Health
UCC
Roseburg, OR01-2017
GED -
South Umpqua High
Myrtle Creek, OR01-1986
Skills
Treatment implementation and monitoring
- Crisis intervention and techniques
- Patient care documentation
- Infection control procedures
- Emotional support
- Care team collaboration
- Community resource linkage
- Effective communication
- Active listening
- Conflict resolution
- Time management
- Team coordination
Certification
- CADCII
Timeline
Non-Emergency Medical Driver
Secure Transportation
07.2022 - 01.2025
Addiction Counselor
Roseburg VAMC
02.2012 - 01.2025
Peer Support Specialist
Roseburg VAMC
02.2007 - 02.2012
Mental Health Technician
Mercy Medical hospital BHU UNIT
01.1999 - 06.2006
CNA
Rosehaven nursing
02.1995 - 02.2025
Associate of Applied Science - Mental Health
UCC
GED -
South Umpqua High