SHANNON MURRAY
Property Management Administration
Kalamazoo,MI
Summary
Dynamic professional with extensive administrative expertise and a strong commitment to enhancing operational efficiency. Proficient in scheduling, document management, collections, account oversight, training, and customer service, ensuring seamless organizational workflows. Recognized for a team-oriented approach, adaptability, and a results-driven mindset. Known for reliability, exceptional communication skills, and a proven ability to solve complex problems effectively.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
The Choice Group
02.2022 - Current
- Compiled and organized data into spreadsheets and presentations to support regional and property managers in decision-making processes.
- Executed editing and collating tasks to ensure comprehensive and polished proposals for prospective clients.
- Designed and implemented strategic plans to drive important project outcomes.
- Entered company data and metrics into databases to ensure accurate information management.
- Sourced and synthesized information on executive business operations into detailed analytical reports.
- Established a structured approach to organizing computer files and sensitive documents, ensuring easy access and security of home office supplies.
- Developed and maintained filing systems to enhance document retrieval efficiency and organization.
- Facilitated executive scheduling and calendar management to optimize productivity and streamline operations.
- Reviewed and prepared lease documentation to ensure compliance with legal standards for individual properties.
- Designed and organized training documentation to support effective learning and operational efficiency.
- Designed and established new programs focused on optimizing processes and achieving strategic goals.
- Assisted in conducting thorough account audits to identify discrepancies. Supported team members in gathering necessary documentation for review. Contributed to the preparation of audit reports for management review.
- Achieved seamless property acquisitions through meticulous data entry and management. Enhanced information organization, resulting in improved project execution for new properties. Streamlined data processes, contributing to successful acquisition outcomes.
- Oversaw comprehensive collection audits to enhance operational efficiency and compliance. Led initiatives to identify and rectify discrepancies, fostering a culture of accountability. Collaborated with cross-functional teams to streamline audit processes and improve overall performance.
- Developed and implemented training sessions to improve employee skills and knowledge.
Community Manager
The Choice Group
03.2013 - 02.2022
- Achieved timely processing of accounts payables and receivables, resulting in improved cash flow management. Enhanced accuracy of financial records through diligent tracking and reconciliation. Fostered strong relationships with vendors and clients to facilitate prompt payments.
- Monitored and managed rental collection activities, achieving consistent 100% collection performance each month.
- Enhanced record-keeping processes for resident, vendor, and employee files, contributing to operational effectiveness.
- Collaborated with residents to resolve problems and ensured restoration of satisfaction and overall happiness.
- Oversaw and directed various aspects of community initiatives.
- Delivered procedural updates and outlined new goals to staff during scheduled meetings.
- Ensured adherence to high standards while consistently complying with policies, budget targets, and service management strategies.
- Spearheaded recruitment, hiring, and management of a team to address community needs and enhance resident engagement.
- Facilitated resolution of legal issues and neighborhood disputes through effective communication and policy expertise.
- Facilitated negotiations of contracts with clients, tenants, and vendors to ensure alignment with financial goals.
- Analyzed and validated tenant applications to uphold government standards for eligibility verification.
Community Manager
Volunteers of America Michigan
07.2012 - 03.2013
- Managed tenant notifications to ensure awareness of late payment issues, maintenance plans, and pest control timelines.
- Facilitated pre-qualification of tenant leads while delivering essential information regarding management policies.
- Developed and maintained relationships with third-party vendors to enhance procurement of affordable property maintenance solutions.
- Assessed and validated prospective tenant qualifications in accordance with applicable government guidelines.
- Facilitated resolution of legal issues and neighborhood disputes through effective communication and policy expertise.
- Managed and coordinated multiple elements of community engagement to foster collaboration.
- Achieved timely processing of accounts payables and receivables, resulting in improved vendor relationships. Enhanced financial reporting accuracy through diligent record-keeping. Optimized payment processes to reduce delays and improve cash flow.
- Achieved timely collection of monthly payments, enhancing overall revenue flow. Streamlined collection processes, resulting in improved operational efficiency. Fostered strong relationships with clients to facilitate prompt payment.
- Managed preparation and upkeep of resident, vendor, and employee files to support operational efficiency.
Community Manager
The Woda Group
04.2011 - 07.2012
- Followed up on problems with residents and coordinated solutions to restore satisfaction and maintain overall happiness.
- Designed and implemented policies to improve interactions and community satisfaction.
- Conducted tours to showcase properties, amenities, and community as whole.
- Nurtured relationships with third-party vendors to acquire affordable property maintenance services.
- Conducted monthly inspections of property to assess tenant upkeep and document changes in condition for possible repairs and charges.
- Resolved current tenant issues to establish trust and uphold standards set by property owners.
- Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws.
- Oversaw management of accounts payables and receivables to enhance financial accuracy. Coordinated with vendors and clients to resolve discrepancies. Streamlined invoicing processes to improve cash flow management.
- Oversaw collection activities, coordinating with clients to resolve payment discrepancies and enhance relationships.
- Processed monthly resident charges efficiently to support financial operations. Assisted in maintaining accurate billing records for residents. Collaborated with team members to resolve billing inquiries promptly.
- Oversaw file data input processes and provided hands-on training for staff at multiple newly acquired properties.
Education
Bachelor of Science - Human Services; Family and Children Services
University of Phoenix
Phoenix, AZ10.2023
Associate of Arts - Human Service Management
University of Phoenix
Phoenix, AZ02.2014
Skills
- Data governance expertise
- Task streamlining
- Document administration
- Systematic file arrangement
- Efficient letter transcription
- Facilitate communication
- Goal-oriented motivation
- Strong oral communication skills
- Effective prioritization strategies
- Lease contract development
- Debt collections
- Electronic records preservation
- Project execution management
- Clerical operations management
- Manage appointment calendar
- Operational planning
- Establishing strategic relationships
- Training program development
- Skilled in prioritizing concurrent responsibilities
Timeline
Administrative Assistant
The Choice Group
02.2022 - Current
Community Manager
The Choice Group
03.2013 - 02.2022
Community Manager
Volunteers of America Michigan
07.2012 - 03.2013
Community Manager
The Woda Group
04.2011 - 07.2012
Associate of Arts - Human Service Management
University of Phoenix
Bachelor of Science - Human Services; Family and Children Services
University of Phoenix