Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Murtha

Middle,TN

Summary

Patient and experienced professional adept at staying positive and organized while managing hectic schedules and more. A truly dependable and quick-learning team player with effective communication and organization skills. While maintaining an adaptable and proficient go-getter mentality, and strongly believes in adding value to each opportunity given.

Overview

14
14
years of professional experience

Work History

Marketing Coordinator/Brand Ambassador

Various Companies/Clients
11.2020 - Current
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Managed workflow between staff, coordinating documents and creative material distribution.
  • Developed comprehensive go-to-market plans, outlining target audiences, messaging strategies, tactics, timelines, budgets.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
  • Maintained accurate records of promotional events and customer interactions.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Developed recap reports to communicate competition trends, product introductions and new promotions.
  • Conducted consumer surveys and analyzed purchasing trends.
  • Established and maintained positive relationships with customers.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.

Insurance Agent/Accounting Bookkeeper/Receptionist

Encompass Financial Services, Inc.
06.2019 - 09.2021
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Negotiated favorable terms on behalf of clients by leveraging industry knowledge during interactions with carriers.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Reconciled and corrected issues with financial records.
  • Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.
  • Assisted in the development of internal controls to safeguard company assets and prevent fraud.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained confidentiality of information regarding clients and company.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Dental Assistant

Faerber Periodontics
05.2016 - 08.2018
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

Salon Coordinator

Aqua Colour Lounge & Med Spa
07.2015 - 05.2018
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
  • Updated social media platforms regularly with engaging content showcasing salon services, promotions, and achievements.
  • Delegated workplace responsibility to appropriate staff.
  • Upheld 24-hour response time to service requests.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Nanny

Adams TN Family
08.2010 - 06.2015
  • Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
  • Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
  • Provided developmentally appropriate activities for children.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Encouraged children to be understanding and patient with others.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Assisted with light housekeeping duties as well as running errands.
  • Transported children to and from activities using personal or family vehicle.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.

Education

Chemistry

Western KY University
Bowling Green, KY

Biology

Austin Peay State University
Clarksville, TN

Dental Assisting

Dental Staff School of TN
Franklin, TN

Skills

  • Social and Emotional Development
  • Child Nutrition
  • Crisis Management
  • Patience and Empathy
  • Records Management
  • Coordination and Teamwork
  • Calendaring and Scheduling
  • Event Planning
  • Discretion and Confidentiality
  • Strong Communication Skills
  • Proficient Computer Knowledge
  • Phone & Email Correspondence
  • Attention to detail
  • Quality Assurance
  • Conflict & Complaint Resolution
  • CPR Certified
  • Red Cross Babysitter Certified

Timeline

Marketing Coordinator/Brand Ambassador

Various Companies/Clients
11.2020 - Current

Insurance Agent/Accounting Bookkeeper/Receptionist

Encompass Financial Services, Inc.
06.2019 - 09.2021

Dental Assistant

Faerber Periodontics
05.2016 - 08.2018

Salon Coordinator

Aqua Colour Lounge & Med Spa
07.2015 - 05.2018

Nanny

Adams TN Family
08.2010 - 06.2015

Chemistry

Western KY University

Biology

Austin Peay State University

Dental Assisting

Dental Staff School of TN

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Shannon Murtha