Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Shannon Muse

Olivehurst,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills while applying education and continuing to develop new skills for career advancement.

Overview

22
22
years of professional experience

Work History

Personal Attendee | Caregiver

IHSS - In Home Supportive Services
04.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Actively participate in trainings, workshops and coordinate activities with collaborating agencies.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Support clients with mental stability and assist to provide physical activities to accomplish quality of life and sustainability.
  • Cooking meals and encouraging patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming and medication reminders.
  • Engaging patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Completed regular check-ins and progress report for each client.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped clients manage money and pay bills.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Scheduled daily and weekly care hours for client caseload.

Mail Delivery | Postal Carrier

Ameritrans
01.2021 - 11.2021
    • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
    • Planned and cased mail in sequence of delivery for designated route.
    • Handled mail and packages with care to prevent damage during delivery.
    • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
    • Directly interacted with customers to deliver mail, packages, and ordered goods.
    • Observed traffic and safety regulations for safe transport and delivery of mail.
    • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
    • Offered friendly and efficient service to customers, handled challenging situations with ease.
    • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
    • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
    • Communicated customer complaints, requests, and feedback to company management for swift resolution.
    • Collected mail from letter boxes on specific route both on foot and by vehicle.
    • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
    • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
    • Loaded and secured items in trucks to avoid damage to parcels during delivery.
    • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
    • Employed GPS and other navigational tools to find shortest routes to locations.
    • Monitored weather conditions regularly to adjust delivery routes accordingly.
    • Altered routes to accommodate changing conditions or road closures in delivery areas.
    • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
    • Utilized mail processing machines in weighing, stamping and processing mail items.
    • Distributed mail on foot to residences and businesses, delivering to approximately 220 customers per shift.

Retail Merchandising | Senior Retail Merchandiser

Retail Solutions, LLC
04.2020 - 06.2020
  • Increasing volume and space per shelf at each customer account.
  • Organized Big Box store merchandise racks and displays to promote and maintain visually appealing environments.
  • Resetting shelf integrity.
  • Lifting objects and products from 35 lbs. with frequent lifting and/or carrying of objects/products up to 50 lbs.
  • Working while sitting, standing or walking.
  • Stocked designated items on shelves, end caps and displays with new or transferred merchandise.
  • Work performed entailed fine manipulation of hands and/or fingers, bending, twisting, squatting, and climbing, as well as upper and lower body mobility.
  • Worked flexible schedule.
  • Valid driver's license to travel to additional locations
  • Maintained automobile liability insurance.
  • Knowledge of usage of computers, internet access, printing capabilities, and e-mail.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Greeted customers and directed to requested products.
  • Maintained store assets with effective loss prevention strategies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Supervised and trained new staff in performing census.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Managed timely and effective replacement of damaged or missing products.
  • Checked product levels and recommended new purchases.
  • Prepared and checked outbound shipments for accuracy.
  • Received new stock and input values into computer system.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Planned and implemented product launches and promotions for assigned stores.
  • Trained store personnel on product features to drive sales and increase product awareness.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept work areas neat, clean and free from debris.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Utilized visual merchandising techniques to effectively showcase products in retail stores.
  • Followed COVID -19 protocols in every maintained location.
  • Stocked shelves to match planogram images and instructions.
  • Arranged consistent shelves, bins, and racks at 20 locations by following established planograms.

Chief of Home Operations | Homemaker

02.2015 - 06.2020
  • Managed financial, operational and human resources to optimize business performance for family of 3. (Budgeting)
  • Represented organization at industry conferences and events. (PTA)

Administrative | Remote Field Representative

K.D. Steel
09.2018 - 10.2019
  • Understanding the scope of structural steel (bridging, columns, joists, connecting, welding, siding, decking)
  • Disciplined to work in Remote position. (Main office located in Washington State)
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Created employee schedules to align coverage with forecasted demands.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
  • Traveled up to 25 miles per day to visit customer locations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences while building relationships with business partners.
  • Negotiating final pricing on equipment and other resources used for completion of steel erection.
  • Booking hotels, flights and car rentals for employees.
  • Completed paperwork in full, on time and with high accuracy.
  • Collection and submission of receipts for purchases.
  • Understanding State of California policies (Cal/OSHA requirements.)
  • Ensured contracts were correct and in order.
  • Develop strategies for day-to-day projects.
  • Expertise in faxing, payroll, filing, answering phones, scanning, copiers.
  • Proficient in Microsoft Office.

Market Research | Independent Research Consultant

SmartRevenue
11.2013 - 04.2015
  • Analysis of business cultures applying quantitative and qualitative measurements.
  • Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.
  • Recorded accurate respondents' answers during interviews for future reference. (Segmentation and validation based on behaviors and attitudes)
  • Recommending improvements to enhance products and their efficiency.
  • Knowledgeable of hypothesis testing and probing.
  • Reconciling points of confusion and uncertainty to assess and quantify product practicality and user comprehension.
  • Evaluation of marketing, media and sales strategies and recommending modernization plan.
  • Familiarity of Agile teamwork.
  • Working alongside business owners to understand and acquire knowledge for predictive scenario modeling.
  • Recruitment of participants for interviewing.
  • Expertise in Microsoft Office.
  • Effective emotion management, leadership and delivery when giving presentations.
  • Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
  • Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
  • Analyzed and consolidated data from different sources to generate campaign performance reports.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Created and evaluated target segmentation, email and canvas elements to maximize marketing campaign coverage.
  • Developed questionnaires and facilitated focus group discussions.
  • Created and distributed surveys for data collection and analysis.

Customer Service| Manager

Macy's Union Square
01.2001 - 11.2012
  • Keep up to date with beauty and fashion news and trends.
  • Help drive seamless consumer journey across all channels and shares these insights with team.
  • Analyze demand and supply gaps and propose plans to close them.
  • Develop and implement strategic business plans.
  • Develop project scopes and objectives while playing lead role on carrying through cross functional projects and initiatives.
  • Conduct and coordinate financial, product, market, operational, and related research to support strategic and business decisions.
  • Provide regular reporting on achievement of business objectives and KPI's.
  • Responsible for maintaining safe personal environment and acting safely with full support for complying within Health, Safety and Environment mandates.
  • Collect data across multiple departments through key stakeholder follow up and/or asset analytics.
  • 12+ years of sales experience in customer focused environment.
  • Demonstrate superior leadership, organizational and time management skills.
  • Collaborating and functioning team member.
  • 6+years of relevant experience in cosmetics ingredient environment. This is to include successful marketing, product management, selling, project management and new business development.
  • Strong analytical thinker with core market analysis skills and ability to view problems strategically.
  • Experience in targeting, converting and winning new business and/or new territories.
  • Create weekly status reports and maintain spreadsheets.
  • Help to produce presentations and training materials.
  • Training employees how to efficiently recruit and retain new business.
  • Preparing mid-year and year-end reviews.
  • Conducting associate reviews, involving appropriate store personnel.
  • Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store/Store Manager.
  • Assisting with all non-sell duties as assigned by Counter Manager/Area Sales Manager/Merchandise Coordinator/Store Manager where appropriate.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.

Education

Marketing/Corporate Management - Bachelors of Business

CSU
Hayward, CA
06.2009

Bachelor of Science - Business Administration And Management

California State University - East Bay
Hayward, CA
06.2009

Skills

  • Active listener
  • Communication; talking, observing, empathizing
  • Excellent analytical skills
  • Critical thinker
  • Attention to detail
  • Outstanding interpersonal skills
  • Planning/coordinating
  • Proficiency in Office
  • Customer service
  • Decision making
  • Problem solving
  • Negotiation
  • Networking, multi-tasker
  • Patient management
  • Client Documentation
  • Compassionate Client Care
  • Patient and Caregiver Education
  • Management: soft and technical
  • Problem solving
  • Time management
  • Transferable: flexibility, organizational, teamwork

Accomplishments

  • Supervised team of 15 staff members.
  • Single parent that has successfully sprouted a young gentleman into the world. I did this while working and going to school full time.
  • Resolved product issue through consumer testing.
  • Was one of the first users of Twitter.

Affiliations

Receptionist, John Muir Medical Outpatient Center; Food Delivery, Meals on Wheels; Community Outreach, signing up individuals for Medi-Cal, Auditing to ensure proper ICD 9/CPT, Healthy Communities; Co-Leader of an External Subcommittee and Member, California Association of Healthcare Leaders Affiliate Outreach Program;

Languages

Spanish
Professional Working

Timeline

Personal Attendee | Caregiver

IHSS - In Home Supportive Services
04.2021 - Current

Mail Delivery | Postal Carrier

Ameritrans
01.2021 - 11.2021

Retail Merchandising | Senior Retail Merchandiser

Retail Solutions, LLC
04.2020 - 06.2020

Administrative | Remote Field Representative

K.D. Steel
09.2018 - 10.2019

Chief of Home Operations | Homemaker

02.2015 - 06.2020

Market Research | Independent Research Consultant

SmartRevenue
11.2013 - 04.2015

Customer Service| Manager

Macy's Union Square
01.2001 - 11.2012

Marketing/Corporate Management - Bachelors of Business

CSU

Bachelor of Science - Business Administration And Management

California State University - East Bay

Similar Profiles

CREATE PROFILE
Shannon Muse