Summary
Overview
Work History
Education
Timeline
Generic

Shannon Napier

Cincinnati,Ohio

Summary

Friendly Agent with commitment to developing, qualifying and managing leads to increase new business. Competitive with passion for driving revenue and profit for companies in the steel recycling industry.

Overview

25
25
years of professional experience

Work History

Car Buy Agent

Pullapart
Cincinnati, OH
03.2021 - 11.2023
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Made outbound calls to obtain account information.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Collected deposits or payments and arranged for billing.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported sales team members to drive growth and development.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Administrative Clerk/Paraprofessional

Fayette County Board Of Education
Lexington, KY
02.1999 - 01.2020
  • Maintained records and personnel files to drive administration and office support.
  • Performed office automation duties using email, desktop publishing and spreadsheets.
  • Copied, sorted and filed records of office activities and business transactions.
  • Leveraged office tools and equipment to copy and distribute forms, reports and correspondence.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees.
  • Provided assistance to other departments when needed.
  • Answered phone to take messages or redirect calls to colleagues.
  • Ordered supplies and equipment as needed.
  • Administered assessments to determine student's academic performance levels.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Applied positive reinforcement to redirect negative behaviors.
  • Developed detailed inventory of equipment and school supplies.
  • Took class attendance and recorded absences.
  • Utilized effective communication strategies when interacting with diverse populations.
  • Monitored computer usage and assisted students with hardware and software issues.
  • Supported English Language Learners by providing additional instruction on language acquisition skills.
  • Assisted teachers with planning and preparing lessons for students.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Participated in parent and teacher conferences to discuss student progress and challenges.
  • Graded assignments and tests and documented results into filing systems.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Assisted children at stations during small-group learning periods.
  • Communicated confidential details about student behavior and performance with parents and authorized parties.
  • Provided guidance to students in the classroom setting.
  • Facilitated communication between educators, administrators, and parents regarding student progress.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Completed day-to-day duties accurately and efficiently.

Education

Master of Real Estate Development -

Davis College
Toledo, OH
03-2023

Associate of Business Administration -

University of Kentucky
Lexington, KY
08-1997

Timeline

Car Buy Agent

Pullapart
03.2021 - 11.2023

Administrative Clerk/Paraprofessional

Fayette County Board Of Education
02.1999 - 01.2020

Master of Real Estate Development -

Davis College

Associate of Business Administration -

University of Kentucky

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Shannon Napier