Shannon Nash
Vacaville
Summary
Dynamic Assistant Manager with a proven track record at J.Crew, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and problem-solving, while maintaining accurate inventory levels. Recognized for fostering a collaborative environment that drives performance and elevates customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Manager
J.Crew
06.2006 - 03.2015
- Assisted in daily operational tasks, ensuring smooth workflow and adherence to company standards.
- Supported team members in executing routine tasks, promoting collaboration and efficiency.
- Monitored inventory levels, aiding in maintaining stock accuracy and timely replenishments.
- Participated in training sessions to enhance knowledge of company policies and procedures.
Assistant Manager
Ann Taylor Factory
05.2004 - 06.2006
- Documented and reported issues to management for prompt resolution and process improvement.
- Assisted with scheduling staff shifts, optimizing coverage based on business needs.
- Contributed to maintaining a clean and organized work environment for safety compliance.
- Engaged with customers to address inquiries, enhancing overall customer satisfaction experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Marshalls
04.2002 - 05.2004
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Associates In Progress - Criminal Justice
Solano Community College
Fairfield, CAGeneral Education - Graduated With Honors
Will C Wood
Vacaville, CA06.1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
Timeline
Assistant Manager
J.Crew
06.2006 - 03.2015
Assistant Manager
Ann Taylor Factory
05.2004 - 06.2006
Assistant Manager
Marshalls
04.2002 - 05.2004
Associates In Progress - Criminal Justice
Solano Community College
General Education - Graduated With Honors
Will C Wood
Similar Profiles
Angel QuinteroAngel Quintero
DC Team Lead at J.CrewDC Team Lead at J.Crew
Kaeyra PaulaKaeyra Paula
Sales Associate at J.CrewSales Associate at J.Crew
Chelsea QuitorianoChelsea Quitoriano
Sales Associate at J.CrewSales Associate at J.Crew
Sophia DeTomasiSophia DeTomasi
Pet Sitter at The Partch FamilyPet Sitter at The Partch Family
Jannine MartinezJannine Martinez
Support Service Representative at Kaiser PermanenteSupport Service Representative at Kaiser Permanente