Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Nault

Raymond

Summary

Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Overview

17
17
years of professional experience

Work History

Owner

Ocean Beach Meat Company
02.2018 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Office Manager/Lead Billing Specialist

Simply Orthodontics
01.2016 - 04.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Managed 13 locations for insurance billing and handled claims
  • Reported timely filing as well as past due accounts collectbales and receivables
  • Left practice - moved to San Diego and Started Ocean Beach Meat Company

Office Manager Assistant

Dr. Scott Copeland DDS
01.2008 - 10.2016
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Retrieved messages for cancellations and call backs
  • Scheduling
  • Claim Submissions
  • Accounts receivables
  • Set Dental Plans and Payment Plans
  • Reason for leaving: Doctor Scott had a stroke and had to sell practice-Sold to Simply Orthodontics

Education

GED -

Northlands Job Corps
Vermont
08-1993

Skills

  • Expert billing knowledge
  • Extensive collections
  • Customer service
  • Efficient time management
  • Attention to detail
  • Claim submission
  • Customer engagement
  • Patient account management
  • Account reconciliation
  • Payment processing
  • Accounts receivable

Timeline

Owner

Ocean Beach Meat Company
02.2018 - Current

Office Manager/Lead Billing Specialist

Simply Orthodontics
01.2016 - 04.2017

Office Manager Assistant

Dr. Scott Copeland DDS
01.2008 - 10.2016

GED -

Northlands Job Corps

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