Shannon Nesmith
Hamilton City,OH
Summary
Human Resource Manager Talent for proactively supporting cross-functional teams, engaging employees, resolving complex problems, and working as an integral team player to complete tasks within set deadlines. Proficient in the coordination and administration of compensation, benefits, and employee programs. Identifies opportunities for improvement and implements solutions to enhance business processes. Excellent qualifications in written/verbal communication, analytical and critical thinking, and confidentiality of sensitive personnel information. Collaborative with individuals at all levels of an organization, delivers impeccable work ethic, meticulous attention to detail, creativity, and drive. Focused Generalist skilled in employee hiring, development and motivation. Offers employees comprehensive support and career development guidance for dynamic industry landscape. Articulate communicator accomplished in benefits administration and grievance handling. Dedicated Human Resources professional bringing 12 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams. Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in various industry compliance.
Overview
32
32
years of professional experience
Work History
CDL Truck Driver / Owner Operator
Sena Transport Inc/Shannon Transportation LLC
Cincinnati, OH
03.2021 - Current
- Drive Semi Tractor Trailer Reefer Unit OTR Delivering goods and foods in timely manner to customers
- Use navigation apps and systems to get to shipper and receiver’s locations
- Interact with customers in professional manner
- Research and Books loads for weekly routing Negotiate payments for loads daily Research and contact companies for direct contract work Complete daily maintenance checks Drive in inclement weather conditions safely Maintain accurate electronic logs OTR Route experience Works well independently Ability to manage time and routes for successful deliveries 28 months driving experience OTR Familiarity with GPS devices, maps and Apps Process paperwork for payout after delivery of load Monitor pay for loads to make sure processing has been completed within 48 hours Handles paperwork for companies ie. Payroll, taxes, toll payments, insurance payments, maintenance, repairs and more.
Class a Truck Driver, OTR
Stevens Transport /Contractor
Dallas, TX
03.2020 - 03.2021
- Drove Semi Tractor Trailer Reefer Unit OTR/Regional Routes Delivering goods and foods in timely manner to customers
- Used navigation apps and systems to get to shipper and receiver’s locations
- Interacted with customers in professional manner
- Completed daily maintenance checks Drive in inclement weather conditions safely
- Maintain accurate electronic logs OTR and Regional Dedicated Route experience
- Worked well independently
- Managed time and routes for successful deliveries
- 24 months driving experience OTR
- Familiarity with GPS devices, maps and Apps
Lyft Driver
Lyft Atlanta
Atlanta, GA
12.2018 - 03.2020
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Drove high-capacity vehicles for dedicated engagements such as bachelorette parties, proms and weddings.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted mobile app users with closing out rideshare.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Planned routes based on knowledge of local areas, GPS information and customer preferences.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Read maps and followed written and verbal geographic directions.
- Escorted small children across roads and highways.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Helped passengers with luggage, collected fares and politely answered questions.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Collaborated with dispatchers to stay on top of pickups and drop offs and adapted quickly to changing assignments.
Field Operations Manager / Foreman
Verizon
New York, NY
03.2016 - 11.2018
- Acquired and applied knowledge of current and emerging IT practices, to include supervised team of technicians, utilizing several data and information management systems and support components; tested data integrity with leading-edge quality assurance practices
- Utilized payroll system to accurately and promptly processed payroll
- Dispatched team members and delegate tasks
- Inform team of changes and updates
- Enforced policies and procedures, ensuring compliance with organization’s regulations and guidelines
- Communicated cross-functionally to modify duties and coordinated technicians throughout day
- Negotiated with Union to promptly resolved union members issues and assist with grievance process
- Investigated poor work performance or non-compliance of organizational policies, developed corrective action plans, and implemented disciplinary actions
- Coached and mentored team members to ensure high levels of performance and productivity
- Developed and implemented strategy to reduce overtime by 95% and increase productivity by 85%.
Human Resource Manager
UPS / Logistics
Atlanta, GA
07.2015 - 12.2015
- Collaborated with senior leadership and maintained open lines of communication across business units
- Identified opportunities for improvement and recommended/implemented solutions for process improvements
- Participated in talent acquisition activities to pre-screen, interview, and hire qualified candidates
- Developed and implemented system to more efficiently process candidates, contracting 100+ potential candidates for seasonal employment
- Lead initiative to organize structure of teams and optimize workflow
- Gathered and processed documentation using E-Verify for daily I-9 process, achieving 100% completion
- Designed Excel spreadsheet to track candidates’ progress during onboarding process
- Created improved process to obtain background screenings in two-day period.
Human Resource Office Manager
The National Recovery LLC
Atlanta, GA
10.2014 - 07.2015
- Provided comprehensive administrative support by greeting and welcoming customers, coordinating demanding calendar of transportation schedules, collected payments and past-due accounts, processed payroll, procured office supplies, and performed data entry
- Applied meticulous attention to detail to process payments by cash, check, credit card, and automatic debit
- Coordinated daily routes across various perimeters within 60-mile radius
- Interviewed current and prospective customers to gather and identify needs for building business websites
- Created websites and Google locations
- Developed and implemented policies and procedures that significantly enhanced organization’s profitability and customer-base
- Applied strong computer literacy to administer payment updates and scheduling in system.
Advance Billing Technician
AT&T
Atlanta, GA
01.2013 - 10.2014
- Worked remotely to educate customers on wireless technologies and troubleshoot issues
- Accurately updated customers’ wireless accounts for billing, payments, and demographic changes
- Managed high-volume of inbound/outbound calls
- Applied strong IT skills to troubleshoot various system issues and promptly resolve customer issues 97% of time, to ensure exceptional customer experience
- Conducted technical training to colleagues to ensure new systems and technologies were properly explained
- Activated wireless devices and added new lines of service for sales, boosting growth by 88.5%
- Human Resource positions with different companies from
Human Resource Generalist
Atlanta Employee Specialists
Atlanta, GA
01.2000 - 11.2012
- Implemented and supervised orientation procedures for new hires.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Facilitated criminal background check process for new hires.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and enforced company policy and procedures relating to human resources activity.
- Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Verified that vendors received timely enrollment information, changes and terminations.
- Liaised between multiple business divisions to improve communications.
- Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture
- Implemented and supervised orientation procedures for new hires
- Met with staff to resolve difficult situations related to performance and conflict management
Military Police Office/
UNITED STATES ARMY
Florence, SC
04.1990 - 04.1998
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
- Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain security of highly valuable aircraft with classified components and design elements.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Maintained 100% accountability of assigned equipment worth more than $1 million.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Patrolled perimeters of operating bases to guard against raids, suicide bombers and other attacks on forward areas of operation.
- Spearheaded patrol operations and led security forces teams to support battlefield operations.
- Planned crime prevention measures and operated military police checkpoints and dispatch centers.
- Enhanced emergency preparedness, commanding oversight and maintenance off tactical plans, equipment and weapons.
- Implemented project management skills to solve multi-faced problems that impacted executive leaders.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas
- Supervised 24-hour police operation investigating civil disturbances on base
- Controlled quality, accuracy and completeness of all investigations involving various crimes
- Provided emergency response security, eliminating hazards and potential dangers
- Searched vehicles, buildings and homes for evidence of stolen property
- Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection
- Enhanced emergency preparedness, commanding oversight and maintenance off tactical plans, equipment and weapons
Human Resource Coordinator
Atlanta Temporary Staff
Atlanta, VA
05.2005 - 10.2007
- Scanned resumes, booked interviews, set up URL links for job postings, followed up on job offers
- Contacted potential candidates for hire, set up travel accommodations
- Performed on boarding orientations
- Processed payroll
- Managed over 20 candidates
- Closed out on new hire candidates within 2 week time frame from initial contact to hire date.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.0
- Edited job position announcements before authorizing post.
- Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
Education
M.D. - Human Resource Management
American InterContinental University
Schaumburg, IL04.2013
Bachelor of Science - Human Resource Management
American InterContinental University
Hoffman Estates, IL09.2006
Bachelor of Business Administration -
American InterContinental University
Schaumburg, IL04.2006
Certified Class A CDL Professional Driver -
Keiser University
Fort Lauderdale, FL11.2018
Associate Degree - Class A CDL
Katlaw Truck Driving School
Atlanta, GA03.2020
Skills
- Talent Acquisition
- Employee Relations
- Employee Training and Onboarding
- Conflict Resolution
- Process Improvement
- Performance Management
- Applicant Qualification
- Recruitment Management
- Providing Feedback
- Wages and Salary
- Retention and Personal Improvement Program Development
- In-Person and Telephone Interviewing
- Benefits and Payroll Coordination and Processing
- Workforce Improvements
- Employee Timesheet Processing
- Performance Appraisal
- Employee Orientation
- Termination Documentation and Exit Interviews
- Human Resources Management Systems
- Compensation and Benefits Enrollment
- Industry-Specific HR Regulations
- Class A Commercial Driver's License
Affiliations
Women’s Association of Verizon Employees (WAVE)
Veterans Members Association
Veterans Advisory Board
Native American People of Verizon (NAPV)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CDL Truck Driver / Owner Operator
Sena Transport Inc/Shannon Transportation LLC
03.2021 - Current
Class a Truck Driver, OTR
Stevens Transport /Contractor
03.2020 - 03.2021
Lyft Driver
Lyft Atlanta
12.2018 - 03.2020
Field Operations Manager / Foreman
Verizon
03.2016 - 11.2018
Human Resource Manager
UPS / Logistics
07.2015 - 12.2015
Human Resource Office Manager
The National Recovery LLC
10.2014 - 07.2015
Advance Billing Technician
AT&T
01.2013 - 10.2014
Human Resource Coordinator
Atlanta Temporary Staff
05.2005 - 10.2007
Human Resource Generalist
Atlanta Employee Specialists
01.2000 - 11.2012
Military Police Office/
UNITED STATES ARMY
04.1990 - 04.1998
M.D. - Human Resource Management
American InterContinental University
Bachelor of Science - Human Resource Management
American InterContinental University
Bachelor of Business Administration -
American InterContinental University
Certified Class A CDL Professional Driver -
Keiser University
Associate Degree - Class A CDL
Katlaw Truck Driving School
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