Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Community Residence Manager
Transitional Living Services Of Northern New York
11.2019 - Current
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Supported personal needs of residents dealing with diverse conditions.
Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Enforced policies and safety standards through building and room rounds.
Promoted positive relations between residents and staff.
Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
Provided crisis management and intervention during emergency situations.
Coordinated activities and events to create safe, positive and inclusive environment.
Promoted culture of respect and understanding among residents and staff.
Facilitated smooth transition of new residents into residential program.
Clinical Social Worker, Intern
CHILDREN’S HOME OF JEFFERSON COUNTY,
05.2023 - 05.2024
Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Performed short-term therapy, provided education and responded to crisis situations.
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Documented case notes daily and coordinated follow-up for seamless case management.
Treated patients with mental health issues and dual-diagnoses such as PTSD, Depression and TBI.
Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Facilitated family therapy sessions between children, caregivers, and siblings to remediate conflict and build healthy relationships.
Diagnosed clients by using DSM-5TR criteria and documented using DSM 5TR coding guidelines.
Provided patient and family education on available resources and self-care strategies.
Managed caseload to satisfy multiple patients with diverse needs.
Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
Assisted patients in accessing housing, financial assistance and other community resources.
Developed partnerships with community organizations to expand services and referrals.
Preserved and prepared reports and treatment records.
Assessed risk factors of patients and made referrals for further services.
Health Home Care Manager
Transitional Living Services Of Northern New York
08.2017 - 11.2019
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Communicated with patients, ensuring that medical information was kept private.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Education Coordinator
CHILDREN’S HOME OF JEFFERSON COUNTY
01.2015 - 09.2017
Developed community education programming events and other activities designed to increase and improve educational outcomes.
Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
Collated feedback and performance data to create insightful program reports.
Assessed student performance and utilized feedback to increase educational program success.
Recognized educational program improvement requirements and supported faculty leaders in developing solutions.
Liaised between faculty, staff and administrators to coordinate educational program delivery.
Tracked educational program progress to identify strengths and opportunities.
Built relationships with external stakeholders, community organizations and donors to increase program scope.
Implemented student assessment and evaluation processes, aiding program success.
Identified methods and tools to promote student success in project-based learning.
Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Substitute Teacher
WATERTOWN CENTRAL SCHOOL DISTRICT
03.2014 - 04.2016
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Supervised lunchroom and recess activities.
Case Worker
COMMUNITY ACTION PLANNING COUNCIL
07.2014 - 09.2014
Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Assessed needs of each client and recommended appropriate services and resources.
Monitored case progress for timely completion and compliance with applicable regulations.
Conducted home visits to assess living environment and provided appropriate referrals.
Offered support and direction to families and coordinated with court system and other community agencies for treatment.
Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
Created treatment or service plan meeting each client's individualized needs.
Provided crisis intervention and case management services to child, family and legal guardians.
Advocated for client rights and represented client interests at administrative hearings.
Facilitated client support groups to provide resources and assistance.
Developed and maintained strong relationships with community resources for successful referrals.
Family Resource Coordinator
NORTH COUNTRY PRENATAL/PERINATAL COUNCIL
01.2007 - 09.2013
Provided leadership, guidance and support to staff members.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Monitored program performance and outcomes for successful delivery of services.
Participated in community events to promote services and engage with public.
Partnered with local organizations to expand access to social and community services.
Assessed community needs and identified resources for social and community service programs.
Developed and implemented parenting education programs for participants.
Implemented strategies to increase public awareness of social and community service programs.
Advocated for social and community service programs to increase awareness and funding.
Conducted community workshops to promote different programs and educate public on available services.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Spearheaded fundraising efforts to support social and community service initiatives.
Education
Master of Science - Social Work
SYRACUSE UNIVERSITY, SYRACUSE
Syracuse, NY
08.2024
Master of Science - Education
SUNY Potsdam
Potsdam, NY
05.2005
Bachelor of Arts - History Teacher Education
SUNY Potsdam
Potsdam, NY
05.2004
Associate of Science - General Studies
SUNY Canton
Canton, NY
05.2002
Skills
Behavior Monitoring
Policy Enforcement
Security Procedures
Family Relationship Development
Family Development Credentialing
Certified Parenting Educator
CPR & Narcan Instructor
What Matters to you instructor
Safety Practices
Meal Preparation
Activity Planning
Client Relationship Management
Resident Monitoring
Daily Living Assistance
Student Needs Assessments
Team Supervision
Timeline
Clinical Social Worker, Intern
CHILDREN’S HOME OF JEFFERSON COUNTY,
05.2023 - 05.2024
Community Residence Manager
Transitional Living Services Of Northern New York
11.2019 - Current
Health Home Care Manager
Transitional Living Services Of Northern New York
08.2017 - 11.2019
Education Coordinator
CHILDREN’S HOME OF JEFFERSON COUNTY
01.2015 - 09.2017
Case Worker
COMMUNITY ACTION PLANNING COUNCIL
07.2014 - 09.2014
Substitute Teacher
WATERTOWN CENTRAL SCHOOL DISTRICT
03.2014 - 04.2016
Family Resource Coordinator
NORTH COUNTRY PRENATAL/PERINATAL COUNCIL
01.2007 - 09.2013
Master of Science - Social Work
SYRACUSE UNIVERSITY, SYRACUSE
Master of Science - Education
SUNY Potsdam
Bachelor of Arts - History Teacher Education
SUNY Potsdam
Associate of Science - General Studies
SUNY Canton
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