Shannon Newlands
Riley,MI
Summary
Creative Small Business Owner with exceptional background spent in senior living communities. Proven leader with engaging demeanor and forward-thinking approach centered on company success and competitive growth. Uses independent decision-making skills and sound judgement to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Owner
Self-employeed
11.2022 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Organized and attended special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Private Duty Nurse
Private Employers
04.2022 - Current
- Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
- Provided personal care needs, activities, and cleaning.
- Maintained open availability to rotate through on-call periods, night shifts and weekend visits.
- Advocated for patients' physical, psychosocial, developmental, spiritual and emotional needs during planning.
- Supported patient self-advocacy within family relationships and during treatment plans.
- Counseled families to improve communication.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Development and implementation of service plans related to nursing and patient health care needs.
- Scheduled appointments and transported patients to medical facilities using personal transportation.
- Documented all aspects of care following facility and Medicare standards, creating accurate patient records of all interactions and interventions to sustain continuity of care.
Nurse Manager
Trinity Health Senior Communities
03.2015 - 03.2022
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Researched and implemented the transition from paper to electronic medical records. Building the platform from the ground up and training staff.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Managed 36 team members in a 40-bed assisted living by providing comprehensive nursing guidance and maintaining outstanding resident satisfaction and care standards using best practices.
- Worked at least 20 hours per month as floor nurse to maintain clinical proficiency.
- Provided in home nurse assessments to prospective clients and fostered relationships by focusing on residents specific needs and concerns.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Nurse Supervisor
Trinity Health Senior Communities
10.2013 - 03.2015
- Assisted with caring for specific patients by utilizing excellent clinical skills and judgment.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Trained, evaluated and coached clinical staff to improve performance.
- Ordered supplies to maintain effective inventory levels.
- Kept facility in compliance with HIPAA, OSHA and other applicable guidelines.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
Education
Licensed Practical Nurse
St. Clair Community College
Port Huron, MIAssociate of Arts - Business Management
St. Clair Community College
Port Huron2023
Skills
- Business Growth and Retention
- Performance Tracking and Evaluations
- Social Media Platforms
- Outreach Initiatives
- Brand Messaging
- PR Events
- Direct Email Campaigns
- Partnering and Relationships
- Microsoft Office
- Microsoft Outlook
Certification
Practical Nurse License | 4703111163
Timeline
Business Owner
Self-employeed
11.2022 - Current
Private Duty Nurse
Private Employers
04.2022 - Current
Nurse Manager
Trinity Health Senior Communities
03.2015 - 03.2022
Nurse Supervisor
Trinity Health Senior Communities
10.2013 - 03.2015
Licensed Practical Nurse
St. Clair Community College
Associate of Arts - Business Management
St. Clair Community College
Similar Profiles
Omar LunaOmar Luna
Personal Trainer at Self-employeedPersonal Trainer at Self-employeed
Youssef BoushabYoussef Boushab
After-school Tutor at Self-employeedAfter-school Tutor at Self-employeed
Tyson DandoyTyson Dandoy
Licensed Tattoo Artist at Self-employeedLicensed Tattoo Artist at Self-employeed
Ezana HailemariamEzana Hailemariam
Coach at Self-employeedCoach at Self-employeed
Christine RhadiganChristine Rhadigan
PRN Hospice RN at Harmony Cares HopsicePRN Hospice RN at Harmony Cares Hopsice