Shannon Newton
Gilbert
Summary
Support professional with strong expertise in team leadership and customer service management. Adept at fostering collaboration and driving performance in fast-paced environments. Skilled in conflict resolution, process optimization, and change management. Known for reliability, adaptability, and results-focused approach.
Overview
10
10
years of professional experience
Work History
Auto Finance Operations Specialist
Bridgecrest
2025.03 - Current
- Resolve complex auto loan accounts through compliant payment and account resolution strategies
- Assess customer financial situations and deliver solution-oriented outcomes
- Coordinate with internal teams and third-party vendors on asset releases and personal property retrieval
- Manage documentation to ensure accuracy, compliance, and performance standards
Accounting Billing & Recovery Team Lead
Nautilus Insurance Company
2023.09 - 2025.03
- Modify account currents, allocate premium payments, and reconcile billing discrepancies
- Process fund transfers, refunds, audit write-offs, and deductible collections
- Research and resolve system errors and missing or misapplied payments
Operations & Support Team Lead
Nautilus Insurance Company
2019.08 - 2023.09
- Resolve cross-department discrepancies and support underwriting and audit functions
- Coordinate new hire training, provide daily processing guidance, and prioritize workflows
- Process new business and renewal policies; Subject Matter Expert for Digital Intake rollout
Home Mortgage/Dealer Services
Wells Fargo Bank
2015.12 - 2019.08
- Managed delinquent auto and mortgage loan accounts while maintaining borrower relationships
- Evaluated financial situations and negotiated solutions to reduce delinquency
- Met or exceeded performance, quality, and compliance metrics
Education
High School Diploma -
Twinfield Union High School
Marshfield, VT2002-06
Skills
- Attention to detail
- Problem Resolution
- Regulatory Compliance
- Microsoft Office (Word, Excel, Outlook, Teams)
- Communication & Workflow Prioritization
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Operations coordination
- Coaching and mentoring
Timeline
Auto Finance Operations Specialist
Bridgecrest
2025.03 - Current
Accounting Billing & Recovery Team Lead
Nautilus Insurance Company
2023.09 - 2025.03
Operations & Support Team Lead
Nautilus Insurance Company
2019.08 - 2023.09
Home Mortgage/Dealer Services
Wells Fargo Bank
2015.12 - 2019.08
High School Diploma -
Twinfield Union High School