Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Norman

Matthews,NC

Summary

A dedicated, professional and committed Licensed Practical Nurse working as a Regional Nurse Manager with over 15 years of experience in the pharmacy domain. I have over 20 years of experience in management and customer relations. I am highly motivated, patient focused, with excellent problem-solving and time management skills. Organized, efficient, and always willing to go extra mile to meet expectations. I have excellent interpersonal and team building skills, demonstrate effective communication with individuals on all levels and builds rapport easily.

Overview

21
21
years of professional experience

Work History

Regional Nurse Consulting Manager

PharMerica
01.2010 - 08.2025
  • Oversaw management of operations, servicing 1000+ facilities across 10 states; about 15 direct reports
  • Developed department policies, procedures and critical pathways
  • Accountable for recruiting, hiring, training, and engagement of team in order to deliver on department goals while monitoring their performance metrics and quality assurance
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained and fostered relationships with leadership and serviced facilities; implemented an action plan to resolve any concerns
  • Served as a clinical liaison to ensure department compliance to state and federal regulations, assisting with state survey preparation/plan of corrections
  • Performed accurate documentation of facility assessments, interventions, and outcomes in compliance with regulatory standards.
  • Assisted in implementing new process to conduct on-site vaccination clinics. Completed process from initial point of contact through end user billing

Sr. Specialist Quality Interventions

Molina Healthcare
10.2022 - 01.2024
  • Collaborate with providers on Quality Improvement Initiatives such as HEDIS
  • Support leadership team with design and implementation of new initiatives
  • Work with providers on clinical initiatives such as ED
  • Utilization, care gaps, risk adjustment and transitional care
  • Conducted member outreach to "close the gaps" in their care plan
  • Supported department leadership in implementing new policies, procedures and controls.
  • Conducted thorough competitor analysis to identify and capitalize on market gaps, driving growth and competitive advantage.

Operations Production Manager

Pulte Homes/Mortgage
10.2004 - 01.2008
  • Managed a team of 23 loan officers, underwriters and real estate escrow officers for Pulte Homes Mortgage department.
  • Resolved issues quickly to maintain productivity goals.
  • Final decision maker in customers obtaining financing for a new home
  • NC Licensed Realtor
  • Extensive customer contact throughout the financing process
  • Hosted “Events” promoting both home sales and financing options

Education

LPN - Nursing

Medical Careers Institute ECPI University
Charlotte, NC
06.2009

Skills

  • Client engagement
  • Workforce development
  • Risk assessment
  • Policy Development
  • Regulatory compliance in long-term care
  • CMS compliance guidelines
  • Nursing Plan of Corrections
  • Documentation management
  • Clinical documentation
  • Licensed by NC nursing board
  • Medical chart management
  • Quality assurance
  • Proficient in Microsoft Office Suite

Timeline

Sr. Specialist Quality Interventions

Molina Healthcare
10.2022 - 01.2024

Regional Nurse Consulting Manager

PharMerica
01.2010 - 08.2025

Operations Production Manager

Pulte Homes/Mortgage
10.2004 - 01.2008

LPN - Nursing

Medical Careers Institute ECPI University

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Shannon Norman