Summary
Overview
Work History
Education
Skills
References
Timeline
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Shannon Norris

Tucson,AZ

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15+ years of performance. Skilled at drafting reports and business correspondence. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

29
29
years of professional experience

Work History

ADMINISTRATIVE OFFICER

TOHONO O’ODHAM NATION HEALTH CARE
11.2021 - Current
  • Oversee operations for all departments
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Work closely with Executive Leadership with performance improvement, code of conduct, and compliance planning
  • Set priorities and problem-solved workflow issues to maintain rapport with patients and managers.
  • Boost employee morale by addressing concerns promptly and fostering a positive work environment.
  • Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
  • Delivered performance reviews, recommending additional training or advancements.
  • Managed department budgets and generated financial reports for management review.
  • Conduct Environment of Care inspections for patient care spaces and ancillary offices
  • Participate in four JAHCO surveys

QUALITY MANAGEMENT ANALYST

TOHONO O’ODHAM NATION HEALTH CARE
04.2021 - 11.2021
  • Work process analysis; manage improvement projects and initiatives
  • Define goals and objectives of improvement initiatives
  • Lead improvement teams to complete large scale projects and/or improvement efforts
  • Charter work groups and committees for performance improvement initiatives
  • Train staff in fostering improved workplace culture strategies.
  • Spearheaded initiatives focused on reducing defects in finished goods through rigorous inspection protocols and collaborative problem-solving sessions with production teams.
  • Collaborated with cross-functional teams to develop comprehensive quality control measures, resulting in increased customer satisfaction.
  • Assessed customer feedback data, identifying opportunities for enhancing patient experiences with services through targeted improvements in quality management practices.
  • Performed root cause analysis of recurring issues, implementing corrective actions to prevent future occurrences.
  • Evaluated current processes to develop improvement plans.

PATIENT BENEFITS COORDINATOR

TOHONO O’ODHAM NATION HEALTH CARE
10.2018 - 04.2021
  • Review/coordinate medical and social service benefits for 1,500+ patients and families
  • Remain current on federal, state and tribal medical resources, including eligibility and enrollment requirements
  • Initiate/submit state applications for Medical Assistance, Nutrition Assistance, and Cash Assistance
  • Conduct outreach/education events and support all avenues for access to care.
  • Assisted patients in understanding their insurance coverage, explaining plan details and coordinating necessary authorizations.
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations while managing sensitive data.
  • Educated patients on available resources and programs to aid in the management of medical expenses.
  • Developed strong relationships with both patients and providers by consistently demonstrating professionalism and empathy.

MEDICAL RECORDS TECHNICIAN

TOHONO O’ODHAM NATION HEALTH CARE
11.2017 - 10.2018
  • Scan patient records, clinical reports, and other data into patient’s electronic medical record
  • Processed a daily average of 75 release-of-information requests and authorization forms.
  • Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Provided exceptional customer service when responding to inquiries from patients or their representatives regarding access to personal health information.

HUMAN RESOURCES SPECIALIST (TEMP)

TOHONO O’ODHAM NATION
08.2017 - 11.2017
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Assisted employees with conflict resolution through mediation services, leading to improved working relationships among team members.
  • Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.

EDUCATION ASSISTANCE SPECIALIST

TOHONO O’ODHAM NATION
04.2014 - 08.2017
  • Provide financial counseling and budgeting for 250+ college students
  • Monitor student’s academic progress and provide mentorship
  • Processed purchase orders
  • Developed strong client relationships through consistent communication and attentive service.
  • Managed grant funding, ensuring proper allocation of resources for student success
  • Managed real-time education program delivery to meet scheduled and expected objectives.
  • Led workshops for parents and caregivers on strategies for supporting student success at home and school.
  • Managed student budgets of $30,000/school year, ensuring that resources were allocated effectively to maximize the impact on student circumstance.

CHILD CARE SPECIALIST (TEMP)

TOHONO O’ODHAM NATION
08.2013 - 02.2014

CARE TAKER/STAY AT HOME PARENT

Tohono O'odham Nation
05.2011 - 08.2013

SHIFT MANAGER

DESERT DIAMOND CASINOS & ENTERTAINMENT
10.1995 - 04.2011
  • Manage department employees
  • Design and implement enterprise policy and procedures
  • Maintain accurate financial records/accounts to include $250,000+ jackpot payout procedures
  • Manage 65+ employee payroll systems and performance evaluations
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Education

GRADUATE LEVEL COURSES - CEU's in PUBLIC HEALTH

UNIVERSITY OF ARIZONA
Tucson, AZ

BACHELOR OF SCIENCE - Care, Health & Society (CHS)

UNIVERSITY OF ARIZONA
Tucson, AZ
05.2018

Skills

  • Office Management
  • Experience in electronic patient health record systems: RPMS, EHR, and BMW
  • Knowledge of Mindfulness & Compassion-based strategies
  • Personnel Management
  • Expense Reporting
  • Event Coordination
  • Procedure Development
  • Customer Service
  • Professional Communication
  • Microsoft Office Suite
  • Project Management

References

References available upon request.

Timeline

ADMINISTRATIVE OFFICER

TOHONO O’ODHAM NATION HEALTH CARE
11.2021 - Current

QUALITY MANAGEMENT ANALYST

TOHONO O’ODHAM NATION HEALTH CARE
04.2021 - 11.2021

PATIENT BENEFITS COORDINATOR

TOHONO O’ODHAM NATION HEALTH CARE
10.2018 - 04.2021

MEDICAL RECORDS TECHNICIAN

TOHONO O’ODHAM NATION HEALTH CARE
11.2017 - 10.2018

HUMAN RESOURCES SPECIALIST (TEMP)

TOHONO O’ODHAM NATION
08.2017 - 11.2017

EDUCATION ASSISTANCE SPECIALIST

TOHONO O’ODHAM NATION
04.2014 - 08.2017

CHILD CARE SPECIALIST (TEMP)

TOHONO O’ODHAM NATION
08.2013 - 02.2014

CARE TAKER/STAY AT HOME PARENT

Tohono O'odham Nation
05.2011 - 08.2013

SHIFT MANAGER

DESERT DIAMOND CASINOS & ENTERTAINMENT
10.1995 - 04.2011

GRADUATE LEVEL COURSES - CEU's in PUBLIC HEALTH

UNIVERSITY OF ARIZONA

BACHELOR OF SCIENCE - Care, Health & Society (CHS)

UNIVERSITY OF ARIZONA

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