Shannon Norris
Summary
Professional with a strong background in vendor management, excelling in supplier negotiations, contract management, and performance evaluation. Proven ability to drive cost-saving initiatives and streamline procurement processes while maintaining quality standards. Strong focus on team collaboration and achieving results, known for reliability and adaptability in changing environments. Skilled in vendor relationship management and process optimization, with a reputation for fostering productive partnerships and ensuring operational efficiency.
Overview
31
31
years of professional experience
Work History
Field Partner Manager to Compliance Director
MC Sign/Stratus
12.2017 - 09.2025
- Improved the onboarding process for new vendors, ensuring seamless integration into existing processes and systems.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Trained team members on best practices in vendor management, fostering culture of continuous learning within department.
- Identified and implemented continuous improvement initiatives to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews for staff.
- Designated department Change Champion for Enterprise initiatives and Key Stakeholder for various new software implementations
Project Coordinator to Vendor Manager
Bass Security
05.2013 - 12.2017
- Managed the end-to-end work order process, from initial input and scheduling to final invoicing, ensuring accuracy and efficiency at each stage
- Enhanced customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Prepared and delivered comprehensive reports to clients and management, ensuring clarity, accuracy, and actionable insights.
- Identified and implemented continuous improvement initiatives to streamline processes and improve office operations and efficiency.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews for staff.
- Managed disputes effectively between vendors and internal stakeholders through mediation techniques to arrive at mutually beneficial resolutions.
Entry level to Service Center Supervisor
MC Sign Company
02.2007 - 05.2013
- Managed the end-to-end work order process, from initial input and scheduling to final invoicing, ensuring accuracy and efficiency at each stage
- Enhanced customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews for staff.
- Prepared and delivered comprehensive reports to clients and management, ensuring clarity, accuracy, and actionable insights.
- Conducted regular staff evaluations, workload reviews and root-cause analysis for continuous improvement in the quality of services provided.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Identified and implemented continuous improvement initiatives to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
Administrative Assistant
Amy P. Dickenson/The Dickenson Group
01.2003 - 02.2007
- Processed and administered insurance applications, ensuring timely review, accurate data entry, and compliance with regulatory requirements.
- Coordinated with clients and underwriters to collect necessary documentation and resolve application issues efficiently.
- Generated insurance quotes by analyzing customer data and coverage needs, supporting sales and client decision-making.
- Prepared professional presentations and spreadsheets to summarize insurance options, quotes, and recommendations for clients and management
- Provided exceptional customer service through prompt responses to inquiries and resolving issues in a professional manner.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Assistant
Ohio Long Term Care Brokers
01.1999 - 01.2003
- Process and administrate insurance applications
- Handle agent requests and supply orders
- Phone service and general clerical duties
Entry Level to Theatre Manager
Edwards Theatre Circuit
01.1995 - 01.1999
- Supply ordering and inventory
- Hiring and scheduling of staff
- General theatre operations and management
Education
High School Diploma -
Riverside High School
Painesville, OH06-1995
Skills
- Contract and vendor management
- Attention to detail
- Organizational skills
- Adaptability and flexibility
- Teamwork and collaboration
- Effective communication
- Self motivation
- Creative and critical thinking
- Data entry
- Microsoft office
Accomplishments
- Lean Certification, Green Belt
- Recipient of the MC Sign Core Value Award for Reliability & Teamwork
- Completion of ERC Supervisory Series I & II and Communicating Effectively
- Lakeland Community College 2010 Microsoft Excel Training
- MC Sign Employee of the Month Recipient 6 times
Timeline
Field Partner Manager to Compliance Director
MC Sign/Stratus
12.2017 - 09.2025
Project Coordinator to Vendor Manager
Bass Security
05.2013 - 12.2017
Entry level to Service Center Supervisor
MC Sign Company
02.2007 - 05.2013
Administrative Assistant
Amy P. Dickenson/The Dickenson Group
01.2003 - 02.2007
Administrative Assistant
Ohio Long Term Care Brokers
01.1999 - 01.2003
Entry Level to Theatre Manager
Edwards Theatre Circuit
01.1995 - 01.1999
High School Diploma -
Riverside High School
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