Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Norwood

Dade City,FL

Summary

Dynamic Document Specialist at Shannon T. Norwood Services with expertise in notary services and client communication. Proven ability to maintain strict confidentiality while preparing legal documents and educating clients. Recognized for exceptional problem-solving skills and a commitment to compliance, ensuring seamless document management and client satisfaction.

Overview

16
16
years of professional experience

Work History

Document Specialist

Shannon T. Norwood Services
Dade City, FL
07.2017 - Current
  • Adhered to strict confidentiality standards at all times while handling sensitive information.
  • Ensured that all signers understood the contents of documents they were signing.
  • Informed customers about fees charged for Notary services.
  • Provided a secure environment for document signings.
  • Checked customer ID documents for completeness and accuracy prior to notarizing them.
  • Followed state laws regarding proper completion of notarial acts.
  • Monitored expiration dates on customer IDs for accuracy and validity.
  • Verified customer signatures and identification documents.
  • Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
  • Maintained records of all notarial acts performed.
  • Kept updated on changes in local and state laws governing Notaries Public.
  • Authenticated copies of original documents when necessary.
  • Performed other duties assigned by superiors related to Notary work.
  • Assisted attorneys with preparing legal paperwork requiring Notary authentication.
  • Scheduled appointments with customers in need of Notary services.
  • Reviewed all signed documentation before submitting it to relevant authorities.
  • Educated customers about the process and requirements for notarization.
  • Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.
  • Created and signed depositions and affidavits used in courts of law.
  • Documented transactions in notary journal to maintained permanent records.
  • Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.

Group Home Manager

We Care Group Home
Dade City, FL
01.2023 - 02.2025
  • Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
  • Implemented strategies for conflict resolution between residents when disputes arose.
  • Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists to provide comprehensive care services for clients.
  • Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved.
  • Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
  • Conducted initial assessment of clients' needs and determined appropriate services for them.

Caregiver

Pamela Miller Special Needs Trust
Tarpon Springs, FL
07.2014 - 04.2019
  • Provided emotional support to clients during difficult times.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.

Paralegal

Binder And Binder Social Security Disability Advocates
Tampa, FL
11.2015 - 07.2017
  • Proofread documents prior to filing them with courts or submitting them to opposing counsels.
  • Maintained client files according to established protocols.
  • Created spreadsheets to track case information and deadlines.
  • Maintained calendars for upcoming court dates or deadlines related to cases.
  • Provided administrative support such as answering phones or scheduling appointments.
  • Collaborated with attorneys in all stages of litigation process.
  • Reviewed and organized legal documents, such as pleadings, motions, and briefs.
  • Drafted discovery responses including interrogatories and requests for production of documents.
  • Advised clients on procedural matters related to their cases.
  • Organized evidence for use at trial or hearing proceedings.

Property Preservation Specialist

Edify Home Preservation
Orlando, FL
09.2009 - 07.2015
  • Adhered to all applicable federal, state and local laws governing the industry.
  • Repaired locks, windows, doors, gutters, roofs and other exterior items as needed on properties.
  • Cleaned interior spaces including walls, carpets and floors.
  • Liaised between construction manager and tenant during build-out phase of tenant suite.
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Prepared detailed budgets and financial reports for properties.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Met with clients to negotiate management and service contracts.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Identified opportunities for improving operational efficiencies within the department.
  • Provided guidance on best practices for maintaining a safe environment when inspecting or servicing a preserved property.
  • Analyzed financial statements to identify areas where costs could be reduced or eliminated.
  • Ensured that all personnel involved in property preservation activities were properly trained.
  • Collaborated with marketing teams to create promotional materials highlighting the benefits of preserving a particular property.
  • Coordinated with legal counsel to ensure compliance with applicable laws and regulations.
  • Researched market trends to determine optimal pricing strategies for properties being preserved.
  • Assessed potential risks associated with preserving vacant or abandoned properties.
  • Negotiated contracts with vendors providing property preservation services.
  • Evaluated bids from contractors for various projects related to preserving properties.
  • Reviewed and approved invoices related to property preservation services.
  • Managed the budgeting process for property preservation activities.
  • Supervised the maintenance and repair of properties in accordance with industry standards.
  • Established relationships with local government officials to facilitate approval processes.
  • Created reports on property performance, cost savings initiatives, and other relevant data points.
  • Inspected sites before and after construction projects.
  • Contracted and supervised workers for various construction jobs.
  • Read and interpreted drawings and assessed construction against plans.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Monitored project progress to enforce adherence to deadlines and quality standards.
  • Kept detailed progress records to hit strict deadlines and adjust plans.
  • Eliminated project lags by organizing work-in-progress and delegating tasks.

Education

Bachelor of Arts - Pyschology

St. Leo University
St.Leo, FL
05-2015

Skills

  • Document preparation
  • Legal research
  • Notary services
  • Record keeping
  • Client communication
  • Conflict resolution
  • Emotional support
  • Team collaboration
  • Time management
  • Problem solving
  • Appointment scheduling
  • Document management
  • Customer education
  • Compliance monitoring
  • Data logging
  • Invoicing support
  • Archiving skills
  • Microsoft office mastery
  • Project assistance
  • Document conversion
  • Document scanning
  • Office equipment maintenance
  • File documentation
  • Document organization

Timeline

Group Home Manager

We Care Group Home
01.2023 - 02.2025

Document Specialist

Shannon T. Norwood Services
07.2017 - Current

Paralegal

Binder And Binder Social Security Disability Advocates
11.2015 - 07.2017

Caregiver

Pamela Miller Special Needs Trust
07.2014 - 04.2019

Property Preservation Specialist

Edify Home Preservation
09.2009 - 07.2015

Bachelor of Arts - Pyschology

St. Leo University

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