Summary
Overview
Work History
Education
Timeline
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Shannon Noyes

Underhill,VT

Summary

Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Pt360 Coop
06.2023 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Operations Supervisor

Kit Lender
10.2018 - 06.2019
  • Assisted in all aspects of a fast growing company that provided temporary outerwear to traveling skiers and snowboarders.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Spa Manager

Hotel Talisa
11.2016 - 07.2018
  • Assisted the Spa Director in all aspects of operations including front desk management, purchasing products through the Birchstreet system, logging employee hours, inventory, budget forecasting, long term scheduling for employees and onboarding for new employees
  • Daily responsibilities varied depending on the need.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Conducted regular staff meetings, informing team members of new spa services and policies.
  • Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.

Art Consultant

John Richter Fine Art
01.2016 - 10.2016
  • Encouraged visitors to become collectors, consulted them in finding the perfect photograph from John Richter's collections as well as helping with size and framing
  • Assisted the gallery director in boosting social media awareness for the gallery.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Spa Supervisor

Vail Cascade Resort and Spa
07.2014 - 01.2016
  • Assisted Spa Manager in daily operations at the spa
  • Supervised and trained front desk associates
  • Supervised massage therapists, estheticians and nail technicians
  • Scheduling for front desk, therapists, estheticians and nail technicians
  • Working with conference services to create group reservations at the spa
  • Professional and retail ordering and inventory
  • Assisting Spa Manager with bringing in new brands and promoting those brands
  • Assisting Spa Manager with marketing and promotional events
  • Payroll when Spa Manager is not in office
  • Data entry.

Education

Bachelor of Arts - History

University of Colorado at Boulder
Boulder, CO
05.2011

History through CIEE -

Corvinus University of Budapest
Budapest, HU
03.2010

Timeline

Medical Receptionist

Pt360 Coop
06.2023 - Current

Operations Supervisor

Kit Lender
10.2018 - 06.2019

Spa Manager

Hotel Talisa
11.2016 - 07.2018

Art Consultant

John Richter Fine Art
01.2016 - 10.2016

Spa Supervisor

Vail Cascade Resort and Spa
07.2014 - 01.2016

Bachelor of Arts - History

University of Colorado at Boulder

History through CIEE -

Corvinus University of Budapest

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Shannon Noyes