Shannon N. Wills

• Answered incoming calls
• Welcomed guests
• Monitored the Accounts Payable Inbox
• Worked with the Controller, Vice Presidents, and Owner, to identify areas for improvement and assisting throughout the office where needed.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by handling accounts payable transactions to ensure they were entered, approved, and paid in timely fashion.
• Prepared weekly hours worked spreadsheet for payroll processing.
• Tracked PTO for employees and maintained the Employee Calendar.
• Conducted regular monitoring of office supplies, ordering necessary items proactively to prevent outages.

• Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
• Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
• Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
• Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
• Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
• Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decision making.
• Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
• Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Structured loans creatively to address unique borrower situations and maximize approval chances without compromising compliance standards.
• Conducted borrower interviews to gather necessary information and documentation for loan applications.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Assisted in the development of marketing materials targeting prospective borrowers, helping promote the company''s loan products effectively.
• Participated actively in weekly team meetings
• Attended networking events to build professional relationships within the local community, generating increased leads.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Developed extensive network of referral partners to source new mortgage loan opportunities.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Checked loan documents for accuracy prior to closing.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Assisted customers with completing loan applications and other paperwork.
• Processed loan applications and monitored progress from start to finish.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Developed and maintained relationships with customers, lenders and other third parties.
• Compiled closing packages for drafting and presentation accuracy.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

In June of 2013 I became a Junior Mortgage Loan Officer under Eric Waltenberger at Wells Fargo Home Mortgage. In December of 2013 I accepted a Mortgage Loan Officer position with Scott Credit Union. All though I worked for different companies from June 2013 - Jan 2022 the roles I held were similar in nature in regard to roles and responsibilities, which are outlined in my time with DAS Acquisition\USA Mortgage above.

In January of 2002 I was hired at Wells Fargo Financial as a Customer Service Representative. I worked at WFF until they merged with Wells Fargo Bank in 2010. At that time I accepted a position with Wells Fargo Home Mortgage. Throughout my time with Wells Fargo I held many positions and received many promotions that transferred me to different locations. I worked under multiple Branch Managers and District Managers. During that time I was also a team lead and selected for multiple projects and pilots to help advance the mortgage process making it more efficient while also maintaining standards for quality. This is a culmination of my responsibilities during my time at Wells Fargo:

• Processed FHA\VA\Conventional purchase and refinance real estate loans in multiple states for multiple branches.
• Worked with the Home Mortgage Consultants, customers, and Underwriters to collect documentation needed for loan approval.
• Worked with title companies, homeowner’s insurance agencies, and third party lenders to collect title work, insurance declaration pages, and external payoffs to ensure proper secured property transfers.
• Worked with the Wells Fargo closing departments and title companies to ensure documents were sent prior to closing, final numbers were approved correctly for closing, and the loans were funded after closing.
• Had daily pipeline review calls with Branch Managers\Home Mortgage Consultants to communicate file updates.
• Provided timely updates to the Home Mortgage Consultants and customers throughout the loan process.
• Ordered all necessary title work, insurance, and verifications for loan approval.
• Had weekly conference calls with fulfillment for file updates and to set proper expectations for files closing for the current and upcoming months.
• Responsible for communication between branch employees and underwriters to clarify any questions for documentation required for approval.
• Received, organized, and reviewed documents provided by the branch to ensure that all documentation is received and accurate before sending on to an underwriter for final approval.
• Consistently achieved target percentages in QC error ratings.
• Trained Branch Managers, Credit Managers, and Loan Document Specialists.
• Training included on-site training at local branches, conference calls, and answering procedural questions on a daily basis.
• Consistently achieved and exceeded target percentages in shred and 4a 1 touch.
• Tracked submittals and face to face appointments for District Managers.
• Performed a variety of loan documentation duties on moderately complex loans, using comprehensive knowledge of policies and procedures for loan products.
• Responsible for compliance within the branch
• Training and enforcing all state, federal, and company standards within the branch.
• Multiple clerical duties in the branch.
• Handled customer service issues.