Summary
Overview
Work History
Education
Skills
Timeline

Shannon Oates

Summary

Multi-talented Pharmacy Technician Ti consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skilled Pharmacy Technician offering 12 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

26
26
years of professional experience

Work History

Cashier Sales Associate

Cvs Pharmacy Inc.
Prattville, AL
03.1993 - 08.2001
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance.
  • Observed customer purchases in line and differentiated between standard portions.
  • Entered all sales into cash register to record purchases.
  • Processed shipments to complete timely updates of shelves and merchandise displays.
  • Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Ensured compliance with company service standards and inventory and cash control procedures.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Requested official identification for alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Set up new sales displays each [Timeframe].
  • Checked identification for proof-of-age and refusing alcohol sales to underage customers.
  • Prepared and submitted end-of-shift reports using rxnet..
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Assisted customers by answering questions and fulfilling requests.
  • Verified over $50. of cash and credit payments daily.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Worked closely with management to solve problems and handle customer concerns.
  • Trained as cashier and provided back-up coverage to provide customers with optimal support.

Inventory Specialist

Cvs Pharmacy Inc.
Prattville, AL
07.2012 - 12.2015
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.

Lead Certified Pharmacy Technician

Cvs Pharmacy Inc.
Prattville, AL
01.2016 - 07.2019
  • Implemented vaccine awareness campaign that increased immunization-based by how shot were and enhanced community health education.
  • Set up and modified patient profiles in to include current information such as medications and insurance details.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Liaised with other pharmacies to eliminate issues related to product expiratexpiraion.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume pharmacy environment.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Administered flu and tdap on-site immunizations to promote vaccination initiatives for wellness.
  • Processed over 600 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.

Pharmacy Technician

Cvs Pharmacy Inc.
Prattville, AL
10.2005 - 12.2011
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Counted, measured, and compounded medications following standard procedures.

Assistant Store Manager

Cvs Pharmacy Inc.
Prattville, AL
01.1996 - 12.2001
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Education

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Stanhope Elmore High School, Millbrook, AL
05.1992

Skills

  • Assisting pharmacists
  • Pharmacy and customer records management
  • Data entry
  • Updating medication histories
  • Medicare and Medicaid process
  • Patient education and counseling
  • Drug utilization review
  • Confidentiality and HIPAA
  • Prepare bubble packs
  • Drug inventory management
  • Drug storage procedures
  • Manual and automated medication dispensing
  • Pharmaceutical sales and services
  • Regulatory compliance
  • FDA Drug Safety Guidelines
  • Processing payments
  • Advanced math skills
  • Receiving incoming supplies
  • Inspection reviews
  • Eligibility review
  • Supply stocking
  • Budget preparation
  • Sunless tanning
  • Shipping and packaging
  • Lead generation
  • Troubleshooting
  • Safety and compliance
  • Closing techniques
  • Sales strategics
  • Database entry
  • Career planning
  • Amenities and accomodations knowledge
  • Call center operations
  • Shipping coordination
  • Inventory management
  • Abuse identification
  • Disaster recovery
  • Payment reconciliation
  • Staff management
  • Patient education
  • Scheduling
  • Preventative maintenance
  • Wrapping and boxing
  • Counseling
  • Exchanges and refunds
  • Delivery scheduling
  • Opening and closing procedures
  • Patient assessment

Timeline

Lead Certified Pharmacy Technician - Cvs Pharmacy Inc.
01.2016 - 07.2019
Inventory Specialist - Cvs Pharmacy Inc.
07.2012 - 12.2015
Pharmacy Technician - Cvs Pharmacy Inc.
10.2005 - 12.2011
Assistant Store Manager - Cvs Pharmacy Inc.
01.1996 - 12.2001
Cashier Sales Associate - Cvs Pharmacy Inc.
03.1993 - 08.2001
Stanhope Elmore High School - ,

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Shannon Oates