Summary
Overview
Work History
Education
Skills
Timeline
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Shannon O'Day

Klamath Falls

Summary

Dynamic Guest Service Agent with extensive experience at WorldMark by Wyndham, excelling in customer service and reservation management. Proven ability to foster brand loyalty through exceptional interpersonal skills and conflict resolution. Adept at processing payments efficiently while providing personalized support, enhancing guest satisfaction and driving revenue growth.

Overview

29
29
years of professional experience

Work History

Guest Service Agent

WorldMark by Wyndham
Klamath Falls
09.2021 - Current
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Participated in training seminars related to hospitality industry trends.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Hotel Front Desk Clerk

Red Lion Hotels
Salem
06.2010 - 07.2014
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Performed administrative duties such as filing documents, preparing correspondence.

Guest Service Agent

Comfort Inn & Suites
Salem
05.2007 - 06.2010
  • Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
  • Processed guest payments quickly and efficiently.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Greeted arriving guests to provide assistance and facilitate check-ins.

Supervisor

Grocery Outlet Bargain Market
Corvallis
01.2001 - 04.2006
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Collaborated with other departments to coordinate workflow processes between teams.

Checker

WinCo Foods
Corvallis
03.1999 - 12.2000
  • Operated checkout line at store.
  • Operated cash registers to complete sales transactions quickly and accurately.
  • Maintained positive working relationship with fellow staff and management.
  • Issued receipts, refunds, credits or change due to customers.

Curtesy Clerk

Safeway
Corvallis
06.1996 - 11.1998
  • Stocked shelves with merchandise according to company guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Took unwanted items from checkout to proper location.

Education

High School Diploma -

Corvallis High School
Corvallis, OR
06-1998

Skills

  • Customer service
  • Reservation management
  • Payment processing
  • Administrative support
  • Local area knowledge
  • Conflict resolution

Timeline

Guest Service Agent

WorldMark by Wyndham
09.2021 - Current

Hotel Front Desk Clerk

Red Lion Hotels
06.2010 - 07.2014

Guest Service Agent

Comfort Inn & Suites
05.2007 - 06.2010

Supervisor

Grocery Outlet Bargain Market
01.2001 - 04.2006

Checker

WinCo Foods
03.1999 - 12.2000

Curtesy Clerk

Safeway
06.1996 - 11.1998

High School Diploma -

Corvallis High School

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Shannon O'Day