Shannon OHanlon
Coral Gables
Summary
Hospitality professional with over 10 years of experience in high-volume restaurant operations and 2 years of management experience at Yard House in Coral Gables. Currently completing a Bachelor’s degree in Hospitality & Tourism Management at Florida International University (expected April 27, 2026). Known for strong people skills, leadership ability, and problem-solving in fast-paced environments. Passionate about creating exceptional guest experiences while leading teams to deliver consistent service excellence.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Manager
Yard House
Coral Gables
01.2016 - Current
- Over 10 years of experience in front-of-house restaurant operations within a high-volume hospitality environment.
- 2 years of management experience supervising staff and supporting daily restaurant operations.
- Resolve guest concerns professionally and efficiently to maintain customer satisfaction.
- Collaborate with team members and management staff to maintain smooth service flow and strong workplace culture.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Monitored financial performance and controlled costs to maximize profitability.
Education
Bachelor of Science - Hospitality And Tourism Management
Florida International University
Miami, FL 08.2024 - 03.2026
Associate of Science - Hospitality And Tourism Management
Valencia College
Orlando, FL 08.2022 - 05.2024
Skills
Guest Experience & Customer Service
Team Leadership & Staff Training
Hospitality Operations
Conflict Resolution & Problem Solving
High-Volume Restaurant Service
Communication & Interpersonal Skills
Teamwork & Collaboration
Food & Beverage Knowledge
Purchasing and Cost Control
Timeline
Bachelor of Science - Hospitality And Tourism Management
Florida International University
08.2024 - 03.2026
Associate of Science - Hospitality And Tourism Management
Valencia College
08.2022 - 05.2024
Restaurant Manager
Yard House
01.2016 - Current