SHANNON O’KELLY
Virginia Beach,VA
Summary
Enthusiastic Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Charismatic personality with a passion for fitness and health. Strong attention to detail and time management skills. Proficient in SGA, Microsoft Office, Google Suite applications.
Overview
10
10
years of professional experience
Work History
MEMBERSHIP EXPERIENCE LEADER
YMCA OF SOUTH HAMPTON ROADS
Virginia Beach, VA
09.2021 - Current
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implements sales and membership strategies that supported successful recruitment of over 90 new memberships in less than 6 months.
- Addresses customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Collaborates with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintains extensive knowledge of company products to recommend items aligned with customer needs.
- Enhances industry and technical knowledge through active participation in learning and growth opportunities.
- Trains new personnel regarding company operations, policies and services.
PAYROLL IMPLEMENTATION SPECIALIST
ADP, Inc
Norfolk, VA
06.2019 - 06.2021
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Expert communicator with clients and team members in writing and over phone
- Delivered personalized and detailed training on system usage
- Planned and facilitated meetings between clients and implementation team.
SENIOR CLIENT SERVICES REPRESENTATIVE
CAPITAL GROUP
Norfolk, VA
12.2015 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Communicated effectively verbally and in writing with clients and team members
- Consistently demonstrated strong and efficient problem-solving skills
- Learned new and challenging skills and applied them accurately.
Education
Certification - Personal Training
American Council On Exercise
Certifications -
American Safety & Health Institute
Bachelor of Arts - Psychology
CHRISTOPHER NEWPORT UNIVERSITY
Skills
- Motivational and Dynamic
- Passion for Health and Fitness
- Active Listening
- Reliable and Responsible
- Individualized Training Programs
- Lifestyle and Nutrition Guidance
- Progress Monitoring and Goal Attainment
- Relationship and Community Building
- Safety and Emergency Procedures
- Safe Equipment Demonstrations
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