SHANNON OLSON

• Gathered data, physical samples and photographic evidence of alleged issues.
• Made and submitted reports detailing finding and any actions taken.
• Kept up-to-date on inspection regulations, codes, ordinances and techniques.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Property, interior, and vacant inspections.
• Occupancy Verification.
• Checked utilities meters and condition of properties
• Letter/door delivery.

• Maintained customer satisfaction by addressing customer needs and resolving concerns.
• Answered inbound calls from government/federal employees for open season enrollment.
• Enrolled and disenrolled employees in dental and/or vision plan under the Federal Employees Dental and Vision Insurance Program (FEDVIP).
• Escalated calls to the correct department if needed.
• Asked customers questions to determine, verify and solve common problems.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
• Documented customer interactions in the internal database to maintain customer service history details.
• Managed over 50 calls per day8*9

• Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Accurately performing data entry into Governmental databases.
• Reviews submitted documentation to ensure compliance with eligibility determinations.
• Generates requests (written or verbal) for additional information or communication needs.
• Processes supporting verification documentation
• Provides telephone support utilizing clear and effective communication skills.

• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Used automated mail processing equipment to sort and collate mail.
• Performed routine preventive maintenance on sorting machines and removed envelope jams.
• Carried out day-day-day duties accurately and efficiently.
• Unwrapping and sorting bundles of mass mailers into flat trays or tubs for district post offices.
• Separating parcels from flats, moving mail from carts to sorting machinery.
• Unload mail trucks as they arrive at post office and separates mail that is to be delivered locally from that which must be sent on to other distribution centers.

• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Completed daily orders with expert picking and packing of shipments.
• Protected materials for transport by correctly packaging products in boxes and crates.
• Recorded each completed job in equipment use log.
• Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
• Complied with safety, health and environmental regulations as prescribed by law.
• Monitored outgoing packages for proper labels and accurate address information.
• Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
• Counted and recorded finished and rejected packaged items.
• Sorted, graded, weighed and inspected products and actively monitored production line.

• Answer phone, greet customers, route calls to appropriate staff, schedule patient appointments.
• Obtain insurance information from customers, obtain insurance verification for services.
• Coordinate Patient Ancillary Testing with other hospital departments.
• Enter patient charges and verify charges, reconcile charges as directed Assemble new patient charts, maintain and file existing patient charts, “spot check” charts for data completeness and signatures.
• Data entry into proprietary database and data entry into hospital data systems (patient registration) as directed.
• Audit data entry and generate reports as directed.
• Maintain office equipment and maintain office supplies, (order as appropriate) Completes unit tasks such as cleaning exam areas, cleaning hyperbaric gurneys and chambers, sterile instrument processing, transporting patients, and running errands.

• Cleaned off tables when customers are done using them so another group of customers can sit, also emptied ashtrays to keep area clean.
• Accepted payments for drinks from customers and took it back to cash register for change.
• Took orders of customers correctly, making sure not to give bartender wrong order and making wrong drink.
• Friendly and courteous to all customers.
• Check-in with guests to ensure that everything is going well.
• Work with other servers and be team player.
• Checks their identification to make sure that they meet minimum age requirement for consuming alcoholic beverages.
• Performs other tasks assigned by supervisor or manager from time to time.

• Promoted learning and social development through structured and unstructured playtime.
• Designed monthly activity schedules to balance play, rest and learning time.
• Provided lunchtime assistance to monitor children, assist with eating and serve food.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Offered top-notch care to 7 children at once, ranging in age from 12 weeks to 6 years.

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed inventory, placed orders and handled payment for office supplies.
• Worked closely with manager to provide effective assistance for specific aspects of business operation.
• Checked for outdated and overripe grocery items and removed from inventory.
• Recommended products to customers to drive sales.
• Inspected floor displays, noted missing items and immediately replenished merchandise.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Performed cash, card and check transactions to complete customer purchases.

• Responsible for running cash registers and processed coupons from customers.
• Opening and closing store and ensuring security of the store.
• Maintained work schedule for employers.
• Protect companies assets.
• Maximized sales potential.
• Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
• Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Created visual store strategy based on market trends.

• Maintained the cleanliness of the bakery
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Brewed coffee and tea and changed out drink station syrups.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Has successfully completed all course requirements for the mortgage field services inspection course.