Shannon Olson-Castro
Lake Charles,LA
Summary
Hardworking and reliable Receptionist/Secretary focused on going above and beyond to support team and serve customers. Trained in office procedures and offering top-notch computer abilities. Motivated to continue to learn and grow as an office professional.
Overview
16
16
years of professional experience
Work History
Office Manager
Acquired Taste LLC
10.2019 - 10.2022
- Oversaw office inventory activities by ordering and stocking received shipments.
- Answer and direct calls.
- Set appointments for clients.
- Handle financial transactions.
- Train personnel
- Maintained computer and physical filing systems.
Public Record Technician II
Texas Department Of Public Safety
12.2007 - 10.2015
- Performed complex clerical, technical and analytical duties with emphasis on maintaining integrity and security of all forms of criminal information.
- Implemented and created records retention procedure including accessibility, indexing and storage (SOP)s.
- Responsible for scanning and verification of scanned files.
- Assist in other areas as needed
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Followed established policies and procedures to maintain compliance with regulations.
Data Entry Operator II
Texas Department Of Public Safety
05.2006 - 12.2007
- Completed data entry tasks with accuracy and efficiency.
- Perform complex data entry to examine, process and verify information pertaining to Texas Drivers.
- Verified data files prior to entry to maintain high data accuracy.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
- Report errors found in History Data lists
- Trained or worked programs: Accident Reports, Renewals, Safety Responsibility, Out of State, Surrendered Licenses, Change of Address, Remakes, Deletion of Records, History Transfers.
Education
High School Diploma -
Del Valle High School
Del Valle, TX05.1996
Skills
Administrative Support - excellent phone etiquette
Strong Customer Service Skills
Workflow optimization - organized/detail orientated/multitask
Dependable
Problem solving
Strong work ethic
Knowledge of office equipment such as fax machine, copy machine, printer, scanner, 10-key and more
Microsoft Office Software - Word, Outlook, and Spreadsheets
Timeline
Office Manager
Acquired Taste LLC
10.2019 - 10.2022
Public Record Technician II
Texas Department Of Public Safety
12.2007 - 10.2015
Data Entry Operator II
Texas Department Of Public Safety
05.2006 - 12.2007
High School Diploma -
Del Valle High School
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