Shannon Olson-Castro
Lake Charles,LA
Summary
Hardworking and reliable Receptionist/Secretary focused on going above and beyond to support team and serve customers. Trained in office procedures and offering top-notch computer abilities. Motivated to continue to learn and grow as an office professional.
Overview
16
16
years of professional experience
Work History
Office Manager
Acquired Taste LLC
Lake Charles
10.2019 - 10.2022
- Oversaw office inventory activities by ordering and stocking received shipments.
- Answer and direct calls.
- Set appointments for clients.
- Handle financial transactions.
- Train personnel
- Maintained computer and physical filing systems.
Public Record Technician II
Texas Department Of Public Safety
Austin, TX.
12.2007 - 10.2015
- Performed complex clerical, technical and analytical duties with emphasis on maintaining integrity and security of all forms of criminal information.
- Implemented and created records retention procedure including accessibility, indexing and storage (SOP)s.
- Responsible for scanning and verification of scanned files.
- Assist in other areas as needed
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Followed established policies and procedures to maintain compliance with regulations.
Data Entry Operator II
Texas Department Of Public Safety
Austin, TX
05.2006 - 12.2007
- Completed data entry tasks with accuracy and efficiency.
- Perform complex data entry to examine, process and verify information pertaining to Texas Drivers.
- Verified data files prior to entry to maintain high data accuracy.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
- Report errors found in History Data lists
- Trained or worked programs: Accident Reports, Renewals, Safety Responsibility, Out of State, Surrendered Licenses, Change of Address, Remakes, Deletion of Records, History Transfers.
Education
High School Diploma -
Del Valle High School
Del Valle, TX05.1996
Skills
Administrative Support - excellent phone etiquette
Strong Customer Service Skills
Workflow optimization - organized/detail orientated/multitask
Dependable
Problem solving
Strong work ethic
Knowledge of office equipment such as fax machine, copy machine, printer, scanner, 10-key and more
Microsoft Office Software - Word, Outlook, and Spreadsheets
Timeline
Office Manager
Acquired Taste LLC
10.2019 - 10.2022
Public Record Technician II
Texas Department Of Public Safety
12.2007 - 10.2015
Data Entry Operator II
Texas Department Of Public Safety
05.2006 - 12.2007
High School Diploma -
Del Valle High School