SHANNON O'MALLEY
Summary
Highly focused; able to consistently achieve sales objectives through effective account management and commitment to customer satisfaction. Build lasting business relationships through performance and credibility. Develop positive rapport with people at all levels of responsibility.
Overview
26
26
years of professional experience
Work History
Territory Account Manager
EquipmentShare
08.2023 - 06.2024
- Developed and presented talks on available products and services that could meet current business needs.
- Managed over [Number] accounts within [Location] territory.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Created customized solutions in collaboration with technical teams addressing specific pain points of each client successfully.
- Achieved sales quotas consistently through strategic planning and effective customer relationship management.
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
- Developed long-term relationships with key decision-makers in the assigned region, resulting in repeat business.
- Documented time, calls, and results, and submitted reports.
- Implemented account management strategies for increased customer satisfaction and loyalty.
- Negotiated contracts, terms, and conditions to secure profitable deals for both parties.
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched competitor activity and used findings to develop sales growth strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
Outside Sales Representative
Total Construction Rentals/REIC Specialty
06.2022 - 06.2023
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Built strong client rapport to establish diversified network of connections.
Human Resources Supervisor
UPS
09.2021 - 06.2022
- Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
- Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
- Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
- Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Implemented performance management systems to improve employee productivity and job satisfaction.
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Liaised between multiple business divisions to improve communications.
- Enhanced employee retention by developing and implementing effective onboarding programs.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Recruited top talent to maximize profitability.
Equipment Rental Specialist / Inside Sales
United Rentals
12.2017 - 09.2019
- Front line of contact for inbound calls and walk-in prospects interested in renting construction/industrial equipment and tools
- Recommend and quote effective solutions for customer's immediate construction/industrial equipment rental needs based on customer application and specifications
- Understand additional phases of construction and proactively offer solutions for anticipated equipment needed to complete project
- Submit RFI, RFQ and RFP requests to prospective customers
- Execute rental contracts, secure equipment and coordinate equipment delivery and return
- Expand branch growth and drive sales by effectively servicing and managing customer rental contracts to successful completion.
Business Development Manager
OnSite HVAC Rentals
02.2017 - 07.2017
- Identify, research, build and cultivate relationships with new and existing customers via internet research, professional networking connections and B2B referrals
- Enhance brand awareness via social media and networking
- Process and submit RFI requests as needed, refer RFQ and RFP requests to Outside Sales Engineer
- Independently develop and manage strong pipeline of new business prospects through company CRM.
Key Accounts Inside Sales and Customer Support
Sunbelt Rentals
09.2015 - 03.2016
- Coordinate and dispatch key accounts requests for service, and/or HVAC equipment needs (on a nationwide basis) to the appropriate Profit Center under time sensitive/emergency situations
- Remain in contact with customer and internal team members from initial call through delivery/service completion
- Provide exceptional customer support and resolutions with over-the-phone troubleshooting and equipment operation assistance when necessary in an attempt to lesson customer's downtime due to equipment service/operation interruptions
- Main point of contact between Key Accounts Managers, Profit Center team and Customers
- Source equipment, recognize budget limitations and purchase order requirements then creatively work within terms to maintain customer loyalty, exceed expectations and "get the job done"
- Manage and maintain accurate information in company's CRM and operating software (Wynne)
- Submit RFI, RFQ and RFP requests to prospective customers
- Schedule site evaluations as needed to guarantee most effective and efficient equipment solutions are provided to customer.
Central Station/Ticket Processing Coordinator
Alarm Capital Alliance
11.2012 - 09.2015
- Coordinate and schedule service requests
- Issue Purchase Orders, generate invoices, review accuracy and progress of work orders with dealers, contractors and technicians to maintain customer satisfaction
- Troubleshoot alarm systems, access control and monitoring communication issues in a call center environment
- Process invoices for payment in conjunction with departmental goals, contract terms and conditions
- Assist with strategic sourcing and equipment procurement.
Inside Sales Representative
KC Sign Company
06.2009 - 08.2011
- Liaison between VP of Sales and client
- Main point of contact from lead generation to project completion
- Process all AP/AR in Quickbooks
- Provide creative signage and branding solutions to commercial accounts in various Health Care, Educational, Retail and Service industries
- Assist in the management of financial project details including budgeting, estimating, material costs and subcontractor/vendor pricing
- Prepare customized proposals for client and work cohesively with in-house design, fabrication, production and installation crew to complete project according to customer's vision and specifications
- Review municipal sign codes and prepare documentation for necessary permits, surveys, etc.
Research Analyst / Office Manager
Martin & Company
01.1998 - 06.2003
- Research and analyze Property & Casualty Insurance market in the Mid-Atlantic region for purposes of providing clients with the tools necessary to develop and offer competitive programs to their policyholders
- Compile statistical trends, organize data into a monthly publication for comparative rate/form analysis
- Train, mentor and manage small office of support staff
- Perform ad-hoc research projects onsite at various state insurance departments in the Min-Atlantic region.
Education
PA Real Estate License -
Polley & Associates
03.2010
Diploma -
Sun Valley High School
Aston, PA06.1993
Skills
- Microsoft Office (Access, Outlook, Excel, Word, Works, Publisher)
- B2B networking platforms (Blue Book, Hoovers, Forbes, etc)
- POS/CRM platforms (Wynne, Rental Man)
- Strategic Planning
- Brand Awareness
- Sales Training
- Client acquisition
- Pipeline Management
- Staff Development
- Business Management
- CRM proficiency
- Cold-calling
- Performance Tracking
- Industry Expertise
- Revenue Generation
- Competitive Analysis
- Territory expansion
- Relationship Building
- Goals and performance
- Business development and planning
- Customer Relationship Management
- Sales Leadership
- Client Consultations
- Territory Management
- Product and Service Sales
- Operations
- Customer Acquisition
- Sales Development
- Lead prospecting
- Account Servicing
- Business Development
- Business Growth
- Contract Negotiation
- Price Structuring
- Competitor research
- CRM Software
- Consultative Sales
- Point of sale operation
References
References available upon request
Timeline
Territory Account Manager
EquipmentShare
08.2023 - 06.2024
Outside Sales Representative
Total Construction Rentals/REIC Specialty
06.2022 - 06.2023
Human Resources Supervisor
UPS
09.2021 - 06.2022
Equipment Rental Specialist / Inside Sales
United Rentals
12.2017 - 09.2019
Business Development Manager
OnSite HVAC Rentals
02.2017 - 07.2017
Key Accounts Inside Sales and Customer Support
Sunbelt Rentals
09.2015 - 03.2016
Central Station/Ticket Processing Coordinator
Alarm Capital Alliance
11.2012 - 09.2015
Inside Sales Representative
KC Sign Company
06.2009 - 08.2011
Research Analyst / Office Manager
Martin & Company
01.1998 - 06.2003
PA Real Estate License -
Polley & Associates
Diploma -
Sun Valley High School
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